Star Drive RV USA informationThe main reasons customers choose Star Drive RV:
Star Drive RV USA Rental TermsIMPORTANT: THESE RATES ARE FOR INTERNATIONAL VISITORS AND ARE NOT AVAILABLE FOR US RESIDENTS, CANADIAN RESIDENTS AND MEXICAN RESIDENTS. ANY BOOKINGS FROM US RESIDENTS, CANADIAN RESIDENTS AND MEXICAN RESIDENTS WILL NOT BE VALID. YOU MUST PRESENT AN INTERNATIONAL LICENSE, PASSPORT AND CREDIT CARD AT TIME OF ARRIVAL. IF ANY DOCUMENTATION PROVIDED IS LOCAL, THEN YOU WILL BE CHARGED THE DOMESTIC RATES.. Important Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of Star Drive RV USA. Here is a summary of their terms and conditions:
The following definitions apply for the Terms and Conditions for Star Drive RV USA.
* The Supplier means the operator of Star Drive RV USA
* The Client is also referred to as the hirer (s) or renter (s)
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation. This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. The balance payment due will be deducted from your nominated credit card 42 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your card at this time.
If you are booking within 42 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation. If payments are not received when due, STAR DRIVE RV reserves the right to cancel the reservation. Without full payment no vehicle will be handed to the customer; no exceptions made! Bank service charges are the customer's responsibility. Reservation Change
Every reservation change needs to be made in writing and will be confirmed in writing. The handling of a change is up to 61 calendar days prior to pick-up free. Any later change results in a US$ 50.00 handling charge.
Regardless when a change of name, date(s) or location(s) is requested, this will result in the recalculation of the amount due. The rates and discounts applicable at the time of the revision will apply. For a request to change date(s) or location(s) less than 61 calendar days prior to the existing pick up date the cancellation terms in the next paragraph apply.
No name change is accepted when a surcharge, e.g. Holiday Surcharge, or an extended minimal nightly rent rule applies.
Such name change will be handled according to the cancellation terms in the next paragraph and result in a new booking.
The initial deposit paid is non-refundable. Every cancellation needs to be made in writing and will be confirmed by supplier in writing. In addition to forfeiting your non-refundable deposit the following charges also apply: (The day of receipt of the cancellation is the date the cancellation fee is calculated from.)
63 calendar days or more prior to departure: Booking deposit plus additional USD100.00 penalty fee
62 to 33 calendar days prior to rental date: 20% of the nightly rental charge minus any applied discount plus one-way fee if applicable
32 to 18 calendar days prior to rental date: 50% of the nightly rental charge minus any applied discount plus one-way fee if applicable
17 to 8 calendar days prior to rental date: 100% of the nightly rental charge minus any applied discount plus one-way fee if applicable
7 to 0 calendar days prior to rental date (or no show) : 100% of the nightly rental charge minus any applied discount plus holiday surcharge plus preparation fee plus one-way fee if applicable
Refund for unused portion of confirmed reservation
No refund will be given for delayed pick-ups / early returns, unused mileage or for “no show”.
Release of Vehicle after “no show”
If Star Drive RV USA is not able to establish communication with or hear from the client directly or the tour operator, Star Drive RV USA can re-use the unit in the afternoon of the 3rd calendar day whereas the pick-up day counts as the first calendar day.
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
This quoted price includes:
- VIP coverage with an excess of US$1000.00 per incident.
- Taxes for all pre-booked items
Pick ups are from airport area hotels ONLY. There are no pick ups from airport terminals.
Drop offs can be to airport area hotels or the following airports LAX/SFO/LAS/DEN/EWR (not JFK or La Guardia)/MCO
- 7 day / 24 hour toll free emergency assistance
- Additional driver fees if needed
- All vehicles are delivered with full tanks and the customer is expected to return the vehicle with full tanks or will be charged accordingly.
- Rates are in US Dollars
- All rental days are calculated per night basis
- Rates are subject to change without notice
This quoted price does not include:
- State taxes are payable on all sale components apart from the SLI Insurance option. These will be itemised in 'Fees Payable upon Arrival' in your final breakdown of pricing.
- Security deposit (authorized/blocked on credit card while traveling) US$1000.00. Additional deposits may be required for special events such as 'Burning Man', if no mileage has been pre-paid etc. (refundable when vehicle is returned in satisfactory condition)
- Local taxes for all pick-up and drop off charges
- Cost of gasoline, oil and propane
- Mileage can be paid for at time of drop off at US$0.45 per mile
- Generator use of US$3.00/hour payable at drop off
- New Jersey Security Fee: US$5.00 per night (max. US$140.00 per booking) applies to all NYC pick ups
- Preparation Fee of US$200.00 per rental for all bookings
- One way fees apply to all other branches and periods for pick-ups or drop-offs
- Colorado Road Safety Fee: $2.00 per night (maximum $90.00 i.e. 45 nights) applies to all bookings with Denver pick-up.
7-night minimum rental time or 14-night minimum with all inclusive package.
10-nights minimum when the August Season Surcharge applies.
Customer Deposit at pick-up: US$ 1,000.00
Additional deposits may be required/charged for special events such as regional festivals, “Coachella”, “Burning Man”, "Stagecoach", "Further Future", "NASCAR", when a surcharge applies or if no mileage has been pre-paid, etc.
Vehicle will not be handed out in case of insufficient funds, the reservation will be cancelled and prepaid funds are forfeit. Based on the credit card company rules, for reservations up to 29 nights the supplier authorizes the amount. For reservations 30 nights and longer the amount is charged on the credit card.
Please note: Star Drive RV USA will combine the Security & Cleaning deposits for Burning Man and CHARGE (credit card only) a refundable US $1,500.00 Deposit at pick-up. Star Drive RV USA will NOT allow name changes on confirmed reservations and the main renter/credit card holder must be present at time of vehicle pick up. Vehicles will not be handed over to a 3rd party or in case of insufficient funds for the security deposit. The reservation will be cancelled and prepaid funds are forfeit! No exceptions please.
Additional Customer Deposit after an Accident
Regardless of the customer being at fault or not, before handing out a replacement unit supplier request from the customer an additional US$ 2,000 charged on the credit card. Such amount will be reimbursed at drop-off (minus any fees/charges).
VISA-, Master/Euro-, American Express cards are accepted. No pre-paid credit cards are accepted.
Taxes and governmental fees
Local sales taxes are included for all pre-paid items. Local sales taxes apply to all pick up- & drop-off charges and may change at any time. Newly assessed governmental fees (other than sales tax or DMV fees) not known at this time will be collected from the customer at pick-up.
Complimentary transfers are provided once a day to (but not from) the airports DEN/EWR/LAS/LAX/MCO/SEA/SFO (neither JFK nor La Guardia) and at all rental locations from/to named airport hotels. The complimentary permitted amount of luggage is in accordance with the airline regulations for economy passengers (1 suitcase max. 50 lbs. / 23 kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer’s responsibility.
The parents or guardians are responsible to provide for the transfer according to the applicable laws a child seat or booster. Road Bear RV cannot bring the child seat or booster from the branch to the transfer point. The supplier advises the customer to bring it with them from home or having it shipped to the hotel.
Transfer to Branch
Clients cannot pick up the vehicle the day they arrive with an inter-continental flight or from South America. The supplier recommends therefore spending the first night in an airport hotel or motel. Priority shuttle service will be granted to customers who have made contact at least 72 hours in advance, via you or the online check-in system with their transfer location and how they can be reached so supplier may inform them about the exact pick-up time for the transfer. If customers choose not to supply the transfer location 72 hours in advance the complimentary shuttle service cannot be guaranteed.
The complimentary shuttle leaves the transfer location from Monday to Friday normally after 12:30. On Saturday based on appointment. Please note the limited Saturday hours. If the customer has provided supplier the transfer location and how supplier can reach them but not received the exact pick-up time for the transfer at 16:00 the day before vehicle pick-up, supplier advises the customer to call the pick-up rental station between 08:00 am and 09:00 am on the pick-up day.
Transfer from Branch
The complimentary airport (hotel) shuttle leaves at 11:00 am at all branches.
Motorhome Pick-Up and Drop-Off Times
At pick up the main renter must be present with the original driver’s license and physical credit card showing his/her name. We also require the original driver’s license for any additional drivers in order for them to be insured and legally allowed to drive the motorhome. We accept the original driver’s license in English, Dutch, German, Spanish, Portuguese, French, or Italian. If the driver’s license is in any language other than the above an international driver’s license or an official English translation must be presented at pick-up alongside the original.
We have the right, and legal obligation, to deny a renter the motorhome when the renter seems not capable to drive a
motorhome, e.g. intoxicated, suspicion to be under drug influence, etc.
While it is possible that somebody else in the party drives the main renter will in such cases - no original driver license, not
deemed to be fit to drive - not be listed on the rental agreement as driver and therefore not be covered by any insurance.
Still the main renter remains fully responsible for the motorhome. If the main renter wants to be entered as driver he/she
needs to return at a later time to one of our branches and obtain an updated rental agreement.
To avoid waiting times all customers are asked to check-in online and communicate with the branch to schedule the exact pick-up time. A very limited number of earlier and free of charge appointments may be available by calling the pick-up branch two or three business days prior to pick-up.
Regular vehicle pick-up times are
Monday to Friday 12:30 to 16:00
Saturday Call for an appointment (general pick-up time 12:00 - 13:00)
Vehicle drop-off time starts at 08:00 has to be concluded at 10:30 am. Later drop-offs will not be entitled to get a complimentary transfer to the airport hotels or airport.
Vehicle not at originally agreed drop-off Branch returned
Should the customer not return the vehicle at the branch which was agreed in writing, for example on the Rental Agreement, the supplier will charge the customer for transferring the motorhome to the branch agreed in writing.
Branch Hours of Operation
Monday through Friday 08:00 to 17:00 NYC from NOV to FEB: 09:00 to 16:00
Saturday 08:00 to 13:00 (or during high season as required) NYC from NOV to FEB: By appointment
Star Drive RV USA Holidays and seasonally closed Branches
All branches are closed on Sundays and on following Holidays:
29 MAY 2017 (Mon) Memorial Day
04 JUL 2017 (Tue) Independence Day
04 SEP 2017 (Mon) Labor Day
23 NOV 2017 (Thu) Thanksgiving Day
25 DEC 2017 (Mon) Christmas Day
01 JAN 2018 (Mon) New Year’s Day
19 FEB 2018 (Mon) President’s Day
The branches Denver and Seattle are closed for rental business from 03 DEC 2017 to 25 FEB 2018.
A word about Burning Man Rental
This year the requests to attend the "Burning Man Festival" will again coincide with the requests by families. To ensure that families can rent a motorhome and for operational reasons the supplier discourages the relatively short Burning Man bookings.
Currently supplier is not accepting ‘typical’ Burning Man bookings and will review again in the upcoming spring. Supplier is happy to accept bookings with at least 13 nights and NOT dropping off in San Francisco on 05 SEP 2017 nor 06 SEP 2017.
Unauthorized late Return (aka “Unauthorized Extension of the Rental Period”)
For an unauthorized late return after 12:00 pm the sum of a) the actual gross rental rate night plus b) US$ 300.00 for administration and handling will be charged for each day late, or part thereof.
If the customer contacts Star Drive RV USA at least one business day before the vehicle is due for drop-off and obtains the proper authorization to extend in writing the regular rental rate (gross) will apply and is due at the time of extension.
Driver’s License and Age
A valid national driver's license is required for each driver. In addition supplier recommends that foreign customers have an international driver's license or an English translation of the license issued by their home country. All drivers must be at least 25 and not older than 79 years (21 to 24 years only with prior authorization).
At all locations staff speak German and English, Dutch, French, Spanish is spoken at some locations.
After completing the paperwork, the clients get a very thorough personal walk-thru of the motorhome. In addition, every vehicle is equipped with an operation manual in German and English. In case of an emergency, accident or technical problems, clients may call 24-hours a day/7 days a week the emergency toll free number which is printed on the keychain.
The parents or guardians are responsible that the applicable laws in regards to child or booster seat are followed.
1 Tether Anchor to secure one child seat.
Please Note: Tether Anchor is located at the dinette table. Child seat cannot be used on the passenger seat. Child seat must work with the lap belt system.
If for any reason the booked vehicle should not be available Star Drive RV USA reserves the right to substitute a higher-rated vehicle at no additional cost. Should a lower-rated vehicle be substituted the Star Drive RV USA liability is limited to the refund of the gross rate difference of the two vehicles.
If a customer requires the exact measurements to make arrangements with a ferry or other service such customer needs to touch base directly with the supplier so the supplier is aware that the assigned vehicle annot be subsituted with a longer one!
Smoke and Pet Restrictions, Cleaning Fee
No smoking allowed. No pets permitted. A $ 250.00 minimum cleaning/deodorizing fee applies with either violation.
The clients are responsible to return the vehicle with the interior clean and holding tanks dumped. The vehicles exterior does not require cleaning by the customer. Cleaning and dumping charges apply as posted at the drop-off location.
Gasoline and Propane
The cost of gasoline and propane is not included in any rent and Star Drive RV USA does not assume responsibility for estimates of consumption. All vehicles are delivered with full tanks and the customer is expected to return the vehicle with full tanks or will be charged accordingly.
The customer is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refills and authorized repairs will be reimbursed upon return of the vehicle and presentation of all receipts (see mechanical breakdown). It is the driver's responsibility to operate the vehicle in a safe manner and to exercise all caution possible.
Maintenance, Repaires and Reimbursement
For maintenance and repairs exceeding US$ 50.00 the customer must call the Star Drive RV USA 24-hour/7-days toll free helpline to get an authorization. Non-authorized invoices over US$ 50.00 will not be reimbursed. Receipts and replaced parts must be presented for reimbursement. Customer will be held responsible for mechanical damage due to negligence in operation and/or maintenance.
In the Event of an Accident
Insurance coverage may be void if the following instructions are not followed: The customer must
Parking and Traffic Violations
It is the client’s responsibility to report and pay at drop-off for all parking and traffic violations. Failing to report these violations at drop-off will cause a charge of a US$ 100.00 administrative fee per violation plus the fine (including all late charges) to the client’s credit card.
Toll Road System in the Florida Keys
Since February 2011 the Florida Turnpike Enterprise has implemented an all-electronic open road tolling for the southern 47 miles stretch of the Turnpike, from US1 in Florida City to the Miami-Dade/Broward County line. The old tollbooths have been eliminated and the toll-fees cannot be paid in cash anymore.
There are the following options for payment to travel on the Turnpike:
1. Customers picking up in MCO may conveniently rent a Sun Pass transponder at the branch.
2. A SunPass Transponder can be obtained by calling 1-888-865-5352 or visiting www.SunPass.com. The transponder will allow traveling on toll roads by paying money into the personal SunPass account.
3. The “TOLL-BY-PLATE” program can be used as an alternative. This program captures an image of the vehicle license plate and bills the registered owner of the vehicle for the toll amount. The “TOLL-BY-PLATE” program allows the customer to call in to register for a “TOLL-BY-PLATE” account and to pay for tolls before an invoice will be issued. Payments can be made by cash, credit/debit card on-line or through new payment kiosks located at major retail stores.
Florida State Law (Statue 316.1001) requires payment of prescribed tolls for the usage of toll facilities. Failure to comply with this statute may result in the assessment of a US$ 100.00 or more civil penalty, assessment of court costs, and suspension of the vehicle registration and/or suspension of the driver's license. It will be important for the customer to inform the Star Drive RV USA drop-off location of the fact that they traveled on the Florida Turnpike regardless of what option they choose. In case that an invoice for toll fees will be sent to Star Drive RV USA as the registered owner of the vehicle, all fees due will be charged to the customer’s credit card on file and processed according to our rental provisions with regards to traffic citations (incl. administrative fees).
The following text is for your reference only. The Rental Agreement is binding and has priority over all forms.
Public Liability Insurance (secondary coverage included in the daily rate)
The Public Liability Insurance covers accidents in the event that the renter is at fault. The policy protects the rental company up to US$ 1,000,000 and the renter to Statutory Limits (State mandated minimum liability coverage). Liability Insurance has no deductible and current limits can be checked at https://extranet.mbainsurance.net/choice/statelimits.php.
SLI (Supplemental Liability Insurance)
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorized driver listed on the rental contract for up to US$ 1,000,000 toward 3rd party damage claims.
Premium VIP Coverage (included in the daily rate)
Premium VIP coverage includes secondary comprehensive and collision coverage for the rented vehicle with a deductible of US$ 1,000.00 per incident. Coverage includes but is not limited to:
Non-Covered Damages (including but not limited to)
Customer has full legal and financial responsibility in case of:
While the supplier first and foremost priority is to provide its mutual customers an excellent and high quality vehicle and service, unexpected technical difficulties can arise. To ensure that its mutual customers can enjoy their motorhome experience the supplier provides an extensive vehicle explanation and with every vehicle an operations manual and the phone number of our 24-hours/7-days help line which is free of charge from any landline in the USA.
Please note: The suppliers are not returning phone calls or accepting requests to call a customer back because customers may be hiking, visiting a museum, etc. and not at the vehicle when the suppliers call. The customers shall call when at or nearby the vehicle.
When the suppliers receive a phone call the suppliers differentiate between an inconvenience and an emergency:
Vacation Interruption Protection (VIP) Insurance Should the renter’s motorhome vacation be interrupted by an Emergenct as defined above, not accident or damages caused by the renter, for more than 12 working hours after reporting this to Star Drive RV USA, the renter will be reimbursed for the greater of the gross daily rental rate or expenses for hotel rooms up to US$ 25.00 per person per night and car rental up to US$ 50.00 per day per motorhome with a combined maximum of US$ 1,500.00 per rental agreement. Such reimbursement is only possible when supplier had the chance to take care of the problem and the customer cooperated to do so. Defects and repairs of Wi-Fi, GPS, radio, TV, CD or DVD player, generator, AC, refrigerator, heater, water heater, slide-out room, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement. Refund of expenses is in any case only possible against proper receipts.
Please take note: In case of a claim, Star Drive RV USA will not act as an adjuster for any third party insurances purchased by the renter (such as $ 0.00 deductible insurance, etc.).
Extra Information and Additional Charges
Mileage can be paid for at time of drop off at US$ 0.45 plus local tax per extra mile
You can pre-pay for mileage online in 500 mile packages at US$205 per 500 mile package (must be pre-booked - no additional mileage packages available at pick up and drop off). Please note there is no refund for unused miles and these mileage packages can only be pre-paid on line. So if you know you are going to travel roughly 1200 miles you are best to purchase two pre-paid 500 mile packages online and pay for the remaining miles directly to Star Drive RV USA at the end of your rental.
Convenience Kit (CK)
The convenience kit will be charged at US$70.00 per person (children up to 6 years free). GPS rental is included.
The convenience-kit includes: GPS (Global Positioning System), Comforter, Cover for comforter, Sheet, Pillow, Pillow protector, Pillow case, Bath towel, Hand towel, Wash cloth, Kitchen towel, Cleaning towel, Paper towel roll, First Aid Kit, Broom, Dust pan and brush, Bucket / trash can, Cloth hangers, Flash light, Lighter / matches, Levelers, Glasses, Cups, Dinner plates, Salad plates, Mixing bowl, Knifes, Forks, Spoons, Teaspoons, Scissors, Roast slicer, Cookware set, Can opener, Cork puller / bottle opener, Vegetable peeler, Turner, Basting spoon, slotted spoon, Grill fork, Whisk, Coffee maker, Tea Kettle, Measuring cup, Colander, Cutting board, Plastic containers, Toaster
$9.00 per camping chair. Please note Star Drive RV USA does not have BBQs, child seats or bikes available for rent.
US$3.00/hour payable at drop off
INCLUDED for all pre-paid items. Local taxes apply to all charges paid at pick up or drop off.
Exempt from local sales taxes are SLI insurance, NJ Security- and Colorado Road Safety Fee.
Colorado Road Safety Fee:
$2.00 per night (max. $ 90.00 per booking) applies to all bookings with DEN pick up
New Jersey Security Fee
US$5.00 per night (max. US$140.00 per booking) applies to all NYC pick up Vehicle Specifications
Vehicle specifications and pricing are subject to change at anytime without prior notice. Vehicle availability is limited.
US$200.00 per rental for all bookings Please note:
All branches are closed on Sundays; DEN/SEA closed from December 3, 2017 to February 25, 2018.
Driver age min. 25 to max. 79 years (21+ years with authorization only). Sorry no pets & no smoking.
Nightly rates are pro-rated when overlapping multiple seasons.
When the later August High Season Surcharge is applied a $1,500 deposit is charged (and not just authorized).
All mileage must be pre-booked. No additional mile packages or ALL IN* upgrade available at pick up!
In areas with temperatures below freezing the fresh and waste water systems will be drained and CANNOT be used!
When dropping off at a branch with sub-freezing temperatures a $100.00 re-winterization fee will be applied. Any damages caused by liquid freezing in the pipes will be charged to the rental customer.