Britz Campervan Rentals US informationWhat are the main reasons customers travel with Britz USA?
ONE simple vehicle floor plan offers
- All vehicles are 4-Berth models and guaranteed 2016-2018 models (1st registration 2015-2017)
Every unit is equipped with
- Awning and generator,
- Cab over child safety net,
- Tether anchor for child seat installation,
- A dry bath with a very large fresh water tank,
- Large permanent fixed rear- & front cab-over bed that sleep 4 PAX maximum, and
- Spacious outside storage (for example for suitcases with one-way rentals) with a built in camping table.
Simple more inclusive flex rates which includes preparation fee, convenience kits, mileage, taxes & VIP-insurance
- Very few add-ons assure a simple selling process
- 4G LTE based Wi-Fi hotspot with data service in the USA, and
- Satellite based navigation system (GPS).
Attractive one-way rentals between all our seven (7) locations
Complimentary shuttle to airport and from/to airport hotels
Personal vehicle orientation provided by multilingual staff
Online VIP check-in to expedite the motorhome pick-up
24-hour/7-days a week emergency assistance
Britz, a very well-known & recognized global brand of the publically held THL group
Britz Campervan Rentals US Rental TermsImportant Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of Britz RV. Here is a summary of their terms and conditions:
The following definitions apply for the Terms and Conditions for Britz RV.
* The Supplier means the operator of Britz RV
* The Client is also referred to as the hirer (s) or renter (s)
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation.
For payments of the reservation with a credit card a 3% administration and processing fee is charged.
This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. The balance payment due will be deducted from your nominated credit card 37 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your card at this time.
If you are booking within 37 days of travel the entire cost of the rental will be transacted from your nominated credit card at the time of booking confirmation. If payments are not received when due, Britz RV reserves the right to cancel the reservation. Without full payment no vehicle will be handed to the customer; no exceptions made! Bank service charges are the customer's responsibility.
Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to US$. Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable.
The initial deposit paid is non-refundable. Every cancellation needs to be made in writing and will be confirmed by us in writing. In addition to forfeiting your non-refundable deposit the following charges also apply: (The cancellation fee will be calculated based on the business day Britz USA has received the cancellation)
Changes made 64 days prior to pick-up are free, else a fee of US$50.00 will be charged. Regardless when a change of name, date(s) or location(s) is requested, this will result in the recalculation of the amount due. Bookings will be revised to the rate and/or discount level (such as Early Bird, Super Deal Rate Code, etc.) applicable at the time of name, date, vehicle or location revision. No name change is accepted when a surcharge, e.g. Holiday Surcharge, or an extended minimal nightly rent rule applies. Travel Insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases, this will cover any losses incurred if you are forced to cancel your booking. This quoted price includes:
- 100 miles per day.
- Preparation Fee.
- Convenience Kits for up to 4 PAX.
- VIP insurance.
- Sales Tax.
- All vehicles are delivered with full tanks and the customer is expected to return the vehicle with full tanks or will be charged accordingly.
- Rates are in US Dollars.
- All rental days are calculated per night basis.
- Rates are subject to change without notice.
Convenience kits includes:
Comforter, Cover for comforter, Sheet, Pillow, Pillow protector, Pillow case, Bath towel, Hand towel, Wash cloth, Kitchen towel, Cleaning towel, Paper towel roll, First Aid Kit, Broom, Dust pan and brush, Bucket/trash can, Cloth hangers, Flash light, Lighter / matches, Levelers, Glasses, Cups, Dinner plates, Salad plates, Mixing bowl, Knifes, Forks, Spoons, Teaspoons, Scissors, Roast slicer, Cookware set, Can opener, Cork puller/bottle opener, Vegetable peeler, Turner, Basting spoon, slotted spoon, Grill fork, Whisk, Coffee maker, Tea Kettle, Measuring cup, Colander, Cutting board, Plastic containers, Toaster.
This quoted price does not include:
- State taxes are payable on all sale components apart from the SLI Insurance option. These will be itemised in 'Fees Payable upon Arrival' in your final breakdown of pricing.
- Security deposit (authorized/blocked on credit card while traveling) US$1000.00. Additional deposits may be required/charged for special events such as regional festivals, “Coachella”, “Burning Man” or if no mileage has been pre-paid, etc. (refundable when vehicle is returned in satisfactory condition)
- Cost of gasoline, oil and propane
- Mileage can be paid for at time of drop off at US$0.45 per mile
- Generator use of US$3.00/hour payable at drop off
- New Jersey Security Fee: US$5.00 per night (max. US$140.00 per booking) applies to all NYC pick ups
- One way fees
- Colorado Road Safety Fee: $2.00 per night (maximum $90.00 i.e. 45 nights) applies to all bookings with Denver pick-up.
Upon availability, one-way trips are possible between all stations for a one-way fee as specified. One-way trips are always “on request” and depend on availability.
7-night minimum rental time.
US$1000.00 which is authorized/blocked (not charged) on an AMEX/MC/VISA credit card.
Additional deposits may be required/charged for special events such as regional festivals, “Coachella”, “Burning Man” or if no mileage has been pre-paid, etc. Based on the credit card company rules, for reservations up to 29 nights we authorize the amount. For reservations 30 nights and longer the amount is charged on the credit card.
Additional Customer Deposit after an Accident
Regardless of the customer being at fault or not, before handing out a replacement unit we request from the customer an additional US$ 2,000 charged on the credit card. Such amount will be reimbursed at drop-off (minus any fees/charges).
VISA-, Master/Euro-, American Express cards are accepted. No pre-paid credit cards are accepted.
Refund for Unused Portion of Confirmed reservation
No refund will be given for delayed pick-ups / early returns, unused mileage or for "no shows".
Release of Vehicle after “no show”
If we are not able to establish communication with or hear from the client directly or the tour operator we can re-use the unit in the afternoon of the 3rd calendar day whereas the pick-up day counts as the first calendar day.
Taxes and Governmental Fees
Local sales taxes are included for all pre-paid items. Local sales taxes apply to all pick up- & drop-off charges and may change at any time. Newly assessed governmental fees (other than sales tax or DMV fees) not known at this time will be collected from the customer at pick-up.
Complimentary transfers are provided once a day to (but not from) the airports DEN/EWR/LAS/LAX/MCO/OAK/SEA/SFO (neither JFK nor La Guardia) and at all rental locations from/to named airport hotels. The complimentary permitted amount of luggage is in accordance with the airline regulations for economy passengers (1 suitcase max. 50 lbs. / 23 kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer’s responsibility.
The parents or guardians are responsible to provide for the transfer according to the applicable laws a child seat or booster. Britz USA cannot bring the child seat or booster from the branch to the transfer point. We advise the customer to bring it with them from home or having it shipped to the hotel.
Transfers to Branch
Clients cannot pick up the vehicle the day they arrive with an inter-continental flight and we recommend therefore spending the first night in an airport hotel or motel. Priority shuttle service will be granted to customers who have made contact at least 72 hours in advance, via us or online check-in system with their transfer location and how they can be reached so we may inform them about the exact pick-up time for the transfer. If customers choose not to supply the transfer location 72 hours in advance the complimentary shuttle service cannot be guaranteed.
The complimentary shuttle leaves the transfer location from Monday to Friday normally after 12:30. On Saturday based on appointment. Please note the limited Saturday hours. If the customer has provided us with the transfer location and how we can reach them but not received the exact pick-up time for the transfer at 4:00 pm the day before vehicle pick-up, we advise the customer to call the pick-up rental station between 8:00 am and 9:00 am on the pick-up day.
Transfer from Branch
The complimentary airport (hotel) shuttle leaves at 11:00 am at all branches.
Pick-Up and Drop-Off Times
At pick-up, the main renter must be present with the original driver license and physical credit card showing his/her name.
We also require the original driver’s license for any additional drivers in order for them to be insured and legally allowed to drive the motorhome. We accept the original driver’s license in English, Dutch, German, Spanish, Portuguese, French, or Italian. If the driver’s license is in any language other than the above an international driver’s license or an official English translation must be presented at pick-up alongside the original.
We have the right, and legal obligation, to deny a renter the motorhome when the renter seems not capable to drive a
motorhome, e.g. intoxicated, suspicion to be under drug influence, etc.
While it is possible that somebody else in the party drives the main renter will in such cases - no original driver license, not
deemed to be fit to drive - not be listed on the rental agreement as driver and therefore not be covered by any insurance.
Still the main renter remains fully responsible for the motorhome. If the main renter wants to be entered as driver he/she
needs to return at a later time to one of our branches and obtain an updated rental agreement.
To avoid waiting times all customers are asked to check-in online and communicate with the branch to schedule the exact pick-up time. A very limited number of earlier and free of charge appointments may be available by calling the pick-up branch two or three business days prior to pick-up. Regular vehicle pick-up times are
Monday to Friday 12:30 to 16:00
Saturday Call for an appointment (general pick-up time 12:00 - 13:00)
Vehicle drop-off time starts at 08:00 has to be concluded at 10:30. Later drop-offs will not be entitled to get a complimentary transfer to the airport hotels or airport.
Vehicle not at originally agreed drop-off Branch returned
Should the customer not return the vehicle at the branch which was agreed in writing, for example on the Rental Agreement, we will charge the customer for transferring the motorhome to the branch agreed in writing.
Online VIP Check-In
Online Check-In expedites the pick-up process and allows us to spend more time with our customer instead performing administration during the pick-up. To access the online VIP check-in system and enter their information the client requires
- The Britz USA booking number on the Britz USA invoice,
- The pick-up date, and
- The pick-up location.
Note that the online VIP check-in is open until 72 hours prior to the scheduled vehicle pick-up date.
Hours of Operation
Monday to Friday: 8:00 am to 5:00 pm (please note: NYC from 01NOV-28FEB: 9:00am-4:00pm).
Saturday 8:00 am to 1:00 pm (or during high season as required). (please note NYC from 01NOV-28FEB: by appointment only).
Sunday closed All stations are closed on Sundays and on following Holidays:
27 MAY 2019 (Mon) Memorial Day 25 DEC 2019 (Wed) Christmas Day
02 SEP 2019 (Mon) Labor Day 01 JAN 2020 (Wed) New Year’s Day
04 JUL 2019 (Thu) Independence Day 17 FEB 2020 (Mon) President’s Day
28 NOV 2019 (Thu) Thanksgiving Day
The Denver branch is closed for rental business from 01 DEC 2019 to 23 FEB 2020. Driver's License and Age Restrictions
A valid, original national driver's license is required and must be presented for each driver (no photocopies). In addition we recommend that foreign customers have an international driver's license or an English translation of the license issued by their home country. All drivers must be at least 25 and not older than 79 years (21 to 24 years only with prior authorization).
At all locations our staff speak German and English, Dutch, French, Spanish is spoken at some locations.
After completing the paperwork the clients get a very thorough personal walk-thru of the motorhome. In addition every vehicle is equipped with an operation manual in German and English. In case of an emergency, accident or technical problems, clients may call 24-hours a day/7 days a week the emergency toll free number which is printed on the keychain.
Gasoline and Propane
The cost of gasoline and propane is not included in any rent and Britz USA does not assume responsibility for estimates of consumption. All vehicles are delivered with full tanks and the customer is expected to return the vehicle with full tanks or will be charged accordingly.
The customer is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refills and authorized repairs will be reimbursed upon return of the vehicle and presentation of all receipts (see mechanical breakdown). It is the driver's responsibility to operate the vehicle in a safe manner and to exercise all caution possible.
For maintenance and repairs exceeding US$ 50.00 the customer must call the Britz USA 24-hour/7-days toll-free helpline to get an authorization. Non-authorized invoices over US$ 50.00 will not be reimbursed. Receipts and replaced parts must be presented for reimbursement. Customer will be held responsible for mechanical damage due to negligence in operation and/or maintenance. Technical Difficulties with the Vehicle and its Features
While our first and foremost priority is to provide our mutual customers an excellent and high quality vehicle and service, unexpected technical difficulties can arise. To ensure that our mutual customers can enjoy their motorhome experience we provide an extensive vehicle explanation and with every vehicle an operations manual and the phone number of our 24-hours/7-days help line which is free of charge from any landline in the USA. Please note: We are not returning phone calls or accepting requests to call a customer back because customers may be hiking, visiting a museum, etc. and not at the vehicle when we call. The customers shall call when at or nearby the vehicle. When we receive a phone call we differentiate between an inconvenience and an emergency:
In the Event of an Accident
Insurance coverage may be void if the following instructions are not followed: The customer must
- Obtain from the police officer investigating the accident a local police report,
- Notify Britz USA as soon as possible but not later than 24 hours after the accident,
- Provide not later than the return of the vehicle the completed accident report form which is supplied to the customer and located in the vehicle along with the registration & insurance papers; such full-written report must contain the other party's name, address, phone number, driver's license number, date of accident, etc.
All documents relating to the accident must include a police report or identifying number. Unauthorized Extension of the Rental Period
For an unauthorized late return after 12:00 pm the sum of a) the actual gross rental rate night plus b) US$ 300.00 for administration and handling will be charged for each day late, or part thereof. If the customer contacts Britz USA at least one business day before the vehicle is due for drop-off and obtains the proper authorization to extend in writing the regular rental rate (gross) will apply and is due at the time of extension. Cleaning Fee
The clients are responsible to return the vehicle with the interior clean and holding tanks dumped. The vehicles exterior does not require cleaning by the customer. Cleaning and dumping charges apply as posted at the drop-off location.
It is the client’s responsibility to report and pay at drop-off for all parking and traffic violations. Failing to report these violations at drop-off will cause a charge of a US$ 100.00 administrative fee per violation plus the fine (including all late charges) to the client’s credit card.
Toll Road System In The Florida Keys
Since February 2011 the Florida Turnpike Enterprise has implemented an all-electronic open road tolling for the southern 47 miles stretch of the Turnpike, from US1 in Florida City to the Miami-Dade/Broward County line. The old tollbooths have been eliminated and the toll-fees cannot be paid in cash anymore.
There are the following options for payment to travel on the Turnpike:
1. Customers picking up in MCO may conveniently rent a Sun Pass transponder at the branch.
2. A SunPass Transponder can be obtained by visiting www.SunPass.com. The transponder will allow traveling on toll roads by paying money into the personal SunPass account.
3. The “TOLL-BY-PLATE” program can be used as an alternative. This program captures an image of the vehicle license plate and bills the registered owner of the vehicle for the toll amount. The “TOLL-BY- PLATE” program allows the customer to call in to register for a “TOLL-BY-PLATE” account and to pay for tolls before an invoice will be issued. Payments can be made by cash, credit/debit card on-line or through new payment kiosks located at major retail stores.
Florida State Law (Statue 316.1001) requires payment of prescribed tolls for the usage of toll facilities. Failure to comply with this statute may result in the assessment of a US$ 100.00 or more civil penalty, assessment of court costs, and suspension of the vehicle registration and/or suspension of the driver's license. It will be important for the customer to inform the Britz USA drop-off location of the fact that they traveled on the Florida Turnpike regardless of what option they choose. In case that an invoice for toll fees will be sent to Britz USA as the registered owner of the vehicle, all fees due will be charged to the customer’s credit card on file and processed according to our rental provisions with regards to traffic citations (incl. administrative fees).
If for any reason the booked vehicle should not be available Britz USA reserves the right to substitute a higher-rated vehicle at no additional cost. Should a lower-rated vehicle be substituted the Britz USA liability is limited to the refund of the gross rate difference of the two vehicles.
If a customer requires the exact measurements to make arrangements with a ferry or other serive such customer needs to book with our sister company Road Bear RV. For Britz USA we cannot guarantee the length of the assigned vehicle. Pet, Smoking and Travel Restrictions
No smoking allowed. No pets permitted. A $ 250.00 minimum cleaning/deodorising fee applies with either violation.
Mexico: Traveling into Mexico is not permitted.
Death Valley: Traveling into Death Valley is not permitted between June 15th and September 15th.
Others: Traveling on any private, gravel, dirt or logging roads and other non-public roads, beaches, etc. and in the Inner city of New York, Montreal and Quebec City (Canada) is not permitted.
Alaska: Traveling within Alaska, Yukon and Northwest Territories is permitted as long as Britz USA has been advised at the time of booking.
Britz USA will hold the customer responsible for disregarding these restrictions including accidents, mechanical breakdowns and thefts occurring in a travel restricted area! Public Liability Insurance (secondary coverage included in the daily rate)
The Public Liability Insurance covers accidents in the event that the renter is at fault. The policy protects the rental company up to US$ 1,000,000 and the renter to Statutory Limits (State mandated minimum liability coverage). Liability Insurance has no deductible and current limits can be checked @ https://extranet.mbainsurance.net/choice/statelimits.php.
SLI (Supplemental Liability Insurance)
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorised driver listed on the rental contract for up to US$ 1,000,000 toward 3rd party damage claims.
Premium VIP Coverage (included in the daily rate).
Premium VIP coverage includes secondary comprehensive and collision coverage for the rented vehicle with a deductible of US$ 1,000.00 per incident (a US$ 1000.00 Security Deposit will be authorised on a major credit card). Coverage includes but is not limited to:
- Accidental damages to the vehicle (renter’s or 3rd party’s fault)
- 'Uninsured Motorist' in case the renter is involved in an accident with a non-insured driver.
- Vehicle theft and fire (personal property and items in the vehicle are always excluded)
- Windshield and glass damage.
- Vandalism. No insurance coverage is provided (liability or comprehensive and collision) while traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada).
Non-Covered Damages (including but not limited to)
Customer has full legal and financial responsibility in case of:
- Damages to the interior of the vehicle.
- Breach or violation of the rental contract.
- Carrying more passengers than having seat belts available.
- Personal damages and personal property are never covered..
- Deliberate and willful damages caused by the renter or his guests.
- Damages caused to the vehicle by abuse or misuse for illegal activities.
- Renter negligence, e.g. backing up without a guide, following incorrect GPS guidance, etc.
- Damages caused by freezing, e.g. unit not winterized, or overheating of vehicle or systems.
- Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type & quality, ignoring oil or coolant levels, air pressure, etc.
- Damages and losses caused during travel in or thru restricted areas and damages due to “off-road” usage.
- Damages and accidents caused under the influence of alcohol, drugs or other controlled substances.
- Damages and injuries caused by overloading the vehicle and/or exceeding the legal towing capacity (towing limit is with proper equipment 1,500 lbs.)
- Operation of the vehicle by anyone not meeting the age requirements, or not listed on the rental contract or having a valid driver license.
Please take note: In a case of a claim, Britz USA will not act as an adjuster for any third party insurances purchased by the renter (such as $ 0.00 deductible insurance, etc.).
Vacation Interruption Protection (VIP) Insurance
Should the renter’s motorhome vacation be interrupted by an automotive mechanical breakdown, not accident or damages caused by the renter, for more than 12 working hours after reporting this to Britz USA, the renter will be reimbursed for the greater of the gross daily rental rate or expenses for hotel rooms up to US$ 25.00 per person per night and car rental up to US$ 50.00 per day per motorhome with a combined maximum of US$ 1,500.00 per rental agreement.
Such reimbursement is only possible when we had the chance to take care of the problem and the customer cooperated to do so. Defects and repairs of Wi-Fi, GPS, radio, TV, CD or DVD player, generator, AC, refrigerator, heater, water heater, slide-out room, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement. Refund of expenses is in any case only possible against proper receipts (see above).
Extra Information and Additional Charges
Mileage can be paid for at the time of drop off at US$ 0.45 plus local tax per extra mile.
$ 9.00 per camping chair, no BBQs or child seats available, a table is free of charge.
US$3.00/hour payable at drop off.
INCLUDED for all pre-paid items. Local taxes apply to all charges paid at pick up or drop off.
Exempt from local sales taxes are SLI insurance, NJ Security- and Colorado Road Safety Fee.
Colorado Road Safety Fee:
$ 2.00 per night (max. $ 90.00 per booking) applies to all bookings with DEN pick-up.
New Jersey Security Fee
US$5.00 per night (max. US$140.00 per booking) applies to all NYC pick- up. Vehicle Specifications
Vehicle specifications and pricing are subject to change at anytime without prior notice. Vehicle availability is limited.