Apollo RV USA informationSince its inception in 1985, Apollo Motorhome Holidays has revolutionised the recreational vehicle industry. As one of the world’s largest privately owned leisure vehicle operators, Apollo is dedicated to world class guest service and great rates.
Apollo’s fleet of over 3500 quality campervans, motorhomes, 4WDs and cars and more than 500 exceptional staff have helped thousands of guests enjoy the wonders of travel across Australia, New Zealand and North America.
Why choose Apollo?
• Save money with flexible pricing and liability options.
• Relax with 24 hour roadside assistance, larger beds and the latest of modern conveniences.
• Explore in an Apollo vehicle, guaranteed to be 2016/2017 models.
• Enjoy discounts for multi-hire guests and on long-term hires
• Enjoy peace of mind knowing you have booked with a global leader in motorhome holidays.
• Enjoy convenience with 5 centrally located branches across the USA.
• Know Apollo vehicles are the latest models, with our 12 month vehicle age guarantee.
• Experience innovation with intelligently designed vehicles built by Winnebago
• Enjoy flexible terms and conditions with one way rentals and young drivers accepted (from 21 years of age). Plus there are no surcharges for young drivers.
Apollo RV USA Rental TermsImportant Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Apollo RV USA. Here is a summary of their terms and conditions:
The following definitions apply for the Terms and Conditions for Apollo RV USA.
* The Supplier means the operator of Apollo RV USA
* The Client is also referred to as the hirer (s) or renter (s)
A non-refundable deposit will be collected upon confirmation and is deducted from your nominated credit card. Accepted credit cards are Visa and MasterCard (1.95% transaction fee applies).
The remaining balance is to be paid 38 days before pickup. A bond is payable upon arrival as well as an administration fee. The amount payable depends on your excess reduction options booked with your hire. This amount is deducted from your credit card and is fully refundable when the vehicle is returned and meets the conditions of the Terms and your Rental Contract. Please see the Terms and Conditions for further details.
NOTE: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to USD. Cancellation Fee:
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply: If cancelled 94+ days prior to pick up – no further fee
If cancelled 93 to 63 nights prior to pick up and 7 nights or more after the booking date - $100 cancellation fee (waived if cancelled within 7 business days of booking)
If cancelled 62 to 33 nights prior to pick up - 20% of Total Rental plus one-way fees (minimum $250)
If cancelled 32 to 18 nights prior to pick up - 50% of Total Rental plus one-way fees (minimum $250)
If cancelled 17 days or less prior to pick up or no show - 100% of Rental cost plus applicable one-way fees and Burning Man Surcharge if applicable.
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.
• Apollo Welcome Pack
• Vehicle Consultation
• 24-hour roadside assistance
• Extra Driver Fees
• Standard Liability of US$1,000
• Public Liability Insurance Value Pack upgrade:
Rentals can be upgraded by adding the Value Pack upgrade. The Value Pack is a bundled extra which provides basic items necessary for a great road trip. The minimum amount payable per rental for Value Pack is five nights and the maximum amount payable per rental and multiple bookings is 50 nights.
The Value Pack includes: Unlimited Miles, Administration Fees/Taxes on items included in the Value Pack, Personal Kits, Bond Admin Fee, Vehicle Preparation Fee, Initial set of Toilet Chemicals, Camp Chairs and Table, and Child Restraints (on request). Booking Amendments:
If you wish to make any changes to your booking the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change
If an amendment is made to the rental dates within 17 nights of a collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of nights originally booked) or if a lesser vehicle is selected. There is no refund for late pick-up or early return of a vehicle. A relocation fee may apply if the collection or return location is amended within 17 nights of vehicle pick up or if notification occurs during the hire.
Booking Amendment Fee
The first change only is at no charge. The first change may involve several aspects of the reservation. The second and subsequent changes are at $50 USD per aspect, per change
If the guest wishes to extend the rental whilst on hire, they must first obtain authorisation from Apollo Reservations who will advise of the additional costs. The rental extension is subject to fleet availability. The extra cost of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension.
If the guest decides to extend their rental duration (changing the drop-off date) by 2 nights the same flex rate is used that applied on the day when you made your original booking. If the guest extends by 3 nights or more, the booking change rule applies as outlined above.
Failure to obtain authorization will result in the guest being charged double the nightly gross rental rate.
Rental Charges are calculated on a 'per night' basis. Group Bookings All booking requests of 4 or more vehicles for the same travel period is considered a group booking. Group bookings are subject to different rates, payment terms and cancellation policy. Even if the vehicles are booked on different dates but travelling together Apollo reserves the right to apply group booking conditions afterwards. Branch Hours:
Apollo branches are open Monday to Friday from 9am to 4.30pm, and Saturday from 9am to 12pm all season except Denver and Seattle which will be closed from the 01 December 2019 to 28 February 2020. Branches will be closed Sundays and public holidays. Vehicle Collection and Return Excluding 15 June 2019 to 15 September 2019 Pick-up time is between: 12.00noon and 4.00pm Monday to Friday 11.00am and 1.00pm Saturday Drop off Time is between: 9.00am and 11.00am Monday to Friday 8.00am to 10.00am Saturday 15 June 2019 to 15 September 2019 Pick-up time is between: 12.00noon and 4.00pm Monday to Saturday Drop off Time is between: 9.00am and 11.00am Monday to Saturday Additional fees apply outside these hours. The Anchorage branch is not operating from 15 October 2019 to 31 March 2020.
Vehicle Return Late Fee
A flat fee of $300 will be charged when a vehicle is later than the Due-In time outlined on your Booking Confirmation (a 30 minute Grace period applies). Vehicle Condition Vehicles must be returned with the interior cleaned and holding tanks emptied. The vehicles exterior does not require cleaning unless it is difficult to ascertain the condition of the vehicle on return. Fees will apply if the vehicle is not returned in the required condition.
Mileage (Included in the Value Pack)
500-mile packages are available at a cost of $180. Mileage packages must be prepaid before departure. There is no refund for any unused miles. Excess miles are charged at $0.45 per mile.
Vehicles must be collected and returned to our branches (no airport returns). Transfers to and from the Apollo depot are not included in the rental price. It is the guest's responsibility to get to and from the branch.
Payment at Branches:
For security reasons, Apollo will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick - up by Credit Card.
Administration Fees / Taxes (Included in the Value Pack):
A charge of 10.5% of the total cost will be levied to cover administration fees, government taxes, duties and other associated costs. Administration fees can be either prepaid or paid at the rental counter on a collection of the vehicle. This fee will always apply to the vehicle charge. Calculation on Administration Fees / Taxes when Value Pack has been selected: Value Pack includes Administration Fees / Taxes on items included in the Value Pack. This does not include the daily rental charge of the vehicle. For example: Vehicle = $1092, Value Pack = $1092, TravelTab Navigator+ = $169.90 therefore the 10.5% Administration Fees / Taxes will be $132.50 (10.5% of vehicle and TravelTab Navigator+). Credit Cards:
Supplier only accepts Visa, Mastercard, American Express and Diners Club.
Exchange Rate / Currency Variations:
All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 14 working days depending on the renter's Financial Institution.
Rental Duration:A road trip allows you to travel at your own pace. To ensure our guests get the most of their holiday a minimum five-night booking period applies when pick-up and drop-off is from the same branch location. One Way Rentals:
One-way rentals are available between all Apollo branches subject to a 7-night minimum rental period. 5-night minimum rental period applies for rentals that commence from 01 April 2019 to 15 July 2019 and 01 October 2019 to 31 March 2020 when travel is one way between Los Angeles, Las Vegas or San Francisco branches only. One-way rentals are always on request. One way fees apply. We do not allow one-way rentals from or to Anchorage.
Driver’s License and Minimum Age:
A current and full motor vehicle driver’s licence is required to be shown by all drivers at the time of pick-up. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at the time of pick-up when the driver is present.
Drivers must be 21 years of age or over. For a hassle free check out, guests can pre-register all drivers prior to pick-up via the following link: https://bookings.apollorv.com/PreReg/WWAPRVCO
Vehicle Preparation Fee (Included in the Value Pack)
A fee of US$185 applies on collection of the RV to cover the RV preparation and equipment. This includes all pre-cleaning and mechanical servicing, 1st tank of propane gas, initial set of toilet chemicals and 1 roll of toilet paper.
Each vehicle is supplied with complimentary campground guides. RV Introduction and Show Through
On pick-up of the RV our staff will provide a complimentary RV introduction. This includes a show through and
explanation of all the interior and exterior features of the RV as well as driving tips and a safe driving informative
video. Vehicle Consultation:
On pick up of the vehicle, our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
Apollo Welcome Pack:
Each vehicle is supplied with a complimentary Apollo Welcome Pack for the first night that includes some essential items.
Additional Products: • Personal Kits (Included in the Value Pack) - US$60 per person, per rental (including sheets, blanket, pillow, bath towel and tea towel) • Camp Chairs (Included in the Value Pack) - US$10 each per rental • Camp Table (Included in the Value Pack) - US$20 per rental • TravelTab Navigator+ - US$10.00 per night capped at 13 nights • Generator Use - US$3 per hour as determined by an installed running time meter • Generator Package - US$5 per night for unlimited use • Baby Seats (Included in the Value Pack) - US$40 each per rental. • Booster Seats (Included in the Value Pack) - US$40 each per rental. • First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the guest and a US$50 fee is charged when the vehicle is returned. • Toilet Chemicals - US$2.50 each • Drop and Go – US$75 per rental. Simply return the vehicle neat and tidy and we’ll take care of the rest including vehicle, cabin and bathroom (this does not include emptying the toilette cassette). • PlatePass – US$5.99 per night (max. 10 nights) plus toll costs Extended Roadside Assistance - $4 per night capped at 25 days. This includes opening vehicle on lock out, lost key replacement up to $120, emergency towing up to 15 miles, jump start, flat tire change using spare located in the vehicle, fuel delivery up to 5 gallons. Windscreen and Tire Protection Plus Extended Roadside Assistance - $7 per day capped at 25 days. Maximum charge 25 nights. This includes opening RV on lock out, lost key replacement up to $120, emergency towing up to 15miles, jump start, flat tire change using spare located in the RV, fuel delivery up to 5 gallons. Non-mechanical issues are not covered and guests may be required to take the RV to a repairer TravelTab Navigator+ The Navigator+ includes: Navigation Apps (built in games, news, social media, language translation, currency conversion and other convenient travel tools) MyTravelTab Store (exclusive deals on local attractions, events, dining, and shopping) The Navigator+ customizable features*: Wifi Hotspot TravelTab Phone (call and text) *Guest can unlock these features while on hire for an additional cost. The US Tourer and Elite Traveller are not available in Denver, Seattle, New York and Orlando. Child Restraints
DATE OF BIRTH FOR CHILDREN UNDER 8 YEARS
Apollo will now require the date of birth for all children under 8 years of age, this is to ensure they can safely
travel in our vehicles.
Guidelines for the safe travel of children
Consecutive Motorhome/Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a night each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one-way fee and minimum rental period conditions. This discount does not apply to completed bookings.
Travel in the following areas is strictly prohibited at all times: • Logging and non-public roads. • Any and all unnumbered roads and highways. • Denali Highway in Alaska • North Canol Highway in the Yukon • Dalton Highway (north of Livingood) • Eagle, Alaska (Hwy 5 north) from the junction of Hwy 9 (Top of the World Highway) and Hwy 5 west • McCarthy Road between Chitina and McCarthy, Alaska • Highway 500 (Trans Labrador Highway) from Goose Bay to Labrador City • Highway 389 from Labrador City to Baie Comeau • Highway 510 from Red Bay to Happy Valley-Goose Bay • Highway 167 north of La Doré • Highway 109 and Baie James Road, Quebec • Vehicles are not permitted to enter Mexico at any time. • Manhattan: due to restrictions on RV heights, propane gas and parking, RV with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels. Travel Restricted Areas • Travel to Death Valley is limited to the low season (15 September through 15 May) due to extremely high temperatures causing engine failures. We do not permit our RVs to enter Death Valley from 16 May through to 14 September. At other times guests visiting these areas at their own risk will be responsible for all recovery and other charges. . • Travel on the Dempster Highway in the Yukon is not permitted between 15 September and 14 May due to road conditions. We are happy for our Guests to travel on this road between 15 May and 14 September. Guests assume all responsibility for any expense or loss of time while traveling in restricted areas. Returning the RV The RV is your home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition.
Mexico, Alaska, Yukon and Northwest Territories & Newfoundland:
Travel to Mexico, Alaska, Yukon and Northwest Territories & Newfoundland is strictly prohibited.
Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.
Peak Season Surcharge
When a rental commences between the 16th August 2019 to the 2nd September 2019, an additional surcharge of US$500 will automatically apply.
Burning Man Festival (27th August 2019 to 3rd September 2019) An additional surcharge of US$1500 will apply for any rentals that are attending Burning Man Festival. Intention to travel to Burning Man must be advised at the time of booking. * Dates are correct at the time of release. Dates are subject to change. Electric Daisy Carnival (EDC) If attending Electric Daisy Carnival (EDC) a fee of $1500 will apply.
Colorado Road Safety Fee
A surcharge of US$2 per night (maximum US$90 per booking) applies to all rentals picking up from the Denver branch.
Change of Drop Off Destination:
If the guest wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the Apollo Head Office. Subject to the change being approved, a minimum additional charge of $700 will apply.
All motorhomes must be winterized when travelling in freezing conditions. This includes the water pipes, toilet, fresh water tanks, sinks, shower, water filter, water heater and all holding tanks. Winterization requires that the water is drained from the fresh water tank, water pipes, water filter, water heater and all waste tanks.
Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply. Therefore, no water is available in the motorhome. The toilet can be used only if non-toxic RV antifreeze is used to manually rinse and flush. Vehicles picking up from a branch where the temperature is 35 degrees Fahrenheit or below will be winterized.
It is the renters’ responsibility to have the vehicle winterized while on a trip at his/her owns expense should the weather conditions require. The renter is also financially responsible for having the vehicle re-winterized on the return trip if the vehicle was winterized at the time of pick-up. A US$150 re-winterization fee will be charged by Apollo Motorhome Holidays if the vehicle is returned non-winterized when the temperature is 35 degrees Fahrenheit or below.
The renter will be fully responsible for any damages to the plumbing and water systems caused by freezing during their trips.
All units picking up or dropping off in Denver will be winterized as of October 1st.
Repairs: We understand that while on holiday the RV may require small repairs or small items included in the kitchen kit may need replacement. So not to disrupt the road trip any further, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Apollo Assist team needs to be informed prior to repair being completed. All RVs are covered for 24hr mechanical emergency roadside assistance Holiday Disruption Coverage Should the hirer’s motorhome holiday be disrupted by a mechanical breakdown as defined below (which does not extend to accident or damages caused by the renter), for more than 48 working hours after reporting to Apollo, the renter will be reimbursed up to a maximum of the gross nightly rental rate for each night affected until the problem is rectified. Failure of mechanical and accessories which includes living cabin air conditioner, water pump, shower/toilet, refrigerator, stove/grill must be assessed by a branch or authorised repairer. Reimbursement is only possible when Apollo has been contacted to rectify the problem and the hirer cooperates to do so. Failure to notify Apollo acknowledges that the issues is of such a minor nature that the hirer makes no claim for loss of time in respect of their rental. Defects and repairs of Wi-Fi, travel devices, radio, TV, CD or DVD player, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from Holiday Disruption Coverage. The following conditions results in the compromised performance of accessories and as such Apollo will not be held liable for financial compensation: - Air conditioners in temperatures over 97 degrees Fahrenheit
- Electric and Propane Gas heaters in temperatures under 40 degrees Fahrenheit
- Freezing of water pumps in temperatures below 36 degrees Fahrenheit
Infringements and Administration Fees: Apollo will pass on any charges the guest receives for traffic infringements, toll way or parking fines during their road trip. No one likes unexpected surprises or additional administration fees, so we’ll only pass on to guests the exact amount of the fine or charge received PlatePass Apollo has partnered with PlatePass to provide electronic tolling for our guests. Save the hassle of stopping for tolls or figuring out how to pay for tollways that have converted to All Electronic Tolling that are covered by PlatePass. Simply add the PlatePass to avoid the hassle.
Change Of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances, Apollo reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the guest to a refund.
Vehicles cannot be requested by make or model, only by vehicle category.
Powered Site Bookings:
Powered Sites can be difficult to manage during high season. We recommend guests make a reservation for at least a 33ft vehicle, irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.
Should the guest decide to take a lesser vehicle than they will not be entitled to any refund.
Limit of Liability:
In the event of no alternative vehicle being available to the guest, Apollo's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest) the remainder of the hire period.
Apollo reserves the right to refuse any rental at our discretion.
Service animals are allowed to travel in our RVs with prior permission from Apollo but pets are not permitted. A penalty of $500 will be imposed for pets inside the RV to cover the costs of sanitizing and cleaning
Smoking is not allowed in our RVs. A penalty of $500 will be imposed for smoking inside the RV to cover the costs of sanitizing and cleaning.
Public Liability Insurance:
Public Liability Insurance is included in the nightly rental rate. The public liability insurance that covers the registered drivers is only up to the statutory limit as stipulated by law of the State you are in at the time. This insurance amount is normally very low. For a higher insurance amount refer to the Supplemental Liability Insurance offered as a value added service.
Supplemental Liability Insurance (SLI) Optional SLI provides the guests with an increased limit of liability protection for 3rd party damage claims up to US$1 million. Pricing available at pick-up.
The guest is responsible up to the amount of US$1,000 for the cost of damage to the rented Vehicle. The guest is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental period. In addition to the Liability, an administration fee of US$75 will be charged per claim.
Apollo’s rental charge includes a Standard Liability of $1,000.
A Bond of $1,000 will be collected at the time of entering into the Rental Contract. The $1,000 will be debited to the credit card account immediately. An administration fee of $30 applies.
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage, extra costs will be charged.
Bond rollovers are permitted for Apollo multi hires only within the same country when the bond is banked.
At all times the guest is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle by the guest’s wilful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic. • Damage caused by the incorrect use of snow chains.
• Damage caused to tires and windscreen where CDW isn't purchased (excludes Elite Traveller).
• Damage or loss caused to any personal belongings.
• Damage caused due to the use of incorrect or contaminated fuel.
• Damage to the awning, slide out, overhead or underbody of the Vehicle.
• Damage caused to the plumbing and water systems of the vehicle caused by freezing. Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type and quality, ignoring oil or coolant levels, air pressure, etc. Damages caused by freezing / overheating e.g. unit not winterized, or overheating of vehicle or systems. Damage caused to tires and windscreen except where Windscreen and Tire Protection Plus Extended Roadside Assistance has been purchased and applies.
Are subject to change without notice.