Lost Campers USA informationWhy rent from Lost Campers?
Lost's campervans are a hybrid between car rental and RV rental. They provide you with everything you possibly need for your camping and road trip adventure. This is the easiest and most convenient way to explore the USA and here’s the best part – the rates are similar to car rental. Forget cumbersome R.V.s and huge fuel bills. Get traveling and “Get Lost” with a Lost Camper Camper Van.
Lost Campers brings a unique concept of campervan travel to the USA. They rent vans that are easy to operate, easy to park and much easier on your gas budget. With a large, comfortable bed for 2 in each vehicle, the added cost and stress of finding accommodation is no longer a problem. Say goodbye to the multiple expense of hiring a rental car, eating out every day and hotel bills. Lost vehicles are the perfect alternative, especially if the mere thought of hiring a larger, more cumbersome motor home makes you nervous. And here is food for thought - with the size of the vans, you will be leaving a smaller environmental footprint wherever you travel.
Campervans come complete with:
- Full size, double bed
- picnic table & camping chairs
- Cooking and kitchen equipment
- R.V. awning for added living space
- Fresh linen
- 4 Hour roadside assist
- Portable ice cooler
Lost Campers USA Rental TermsImportant Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Lost Campers USA. Here is a summary of their terms and conditions:
The following definitions apply for the Terms and Conditions for Lost Campers USA.
* The Supplier means the operator of Lost Campers USA
* The Client is also referred to as the hirer (s) or renter (s)
A non-refundable deposit will be taken from your nominated credit card at the time of booking confirmation. (This amount must be paid by Visa or MasterCard). The exact amount is detailed in the breakdown of pricing.
Full payment for the balance of the rental fee is required 40 days prior to pick up or upon confirmation if booking within 40 days of travel. Please make sure the funds are available on your card.
Payment by Renter must be made in U.S. Dollars in cash, traveler’s checks, cashier's check, MasterCard, Visa, or American Express. Sorry, no personal checks accepted.
Upon confirmation that your selected vehicle is available, a non-refundable booking deposit will be taken from your nominated credit card. In addition to this the following cancellation fees apply if you cancel:
- more than 18 days prior to pick up - loss of deposit only, no additional fees apply
- between 17 and 11 days prior to pick up- 50% of the entire rental fee
-between 8 and 5 days prior to pick up- 75% of the entire rental fee
-from 4 days until pick up- 100% of the rental fee.
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases, this will cover any losses incurred if you are forced to cancel your booking.
Before delivery of a Lost Campers vehicle to Renter, a security deposit is required. The security deposit is currently $400, which will be taken as an authorization (not a charge) on the Renter’s credit card. Please make sure the funds are available on your card. This cannot be done with cash. This authorization will be cancelled upon the return of the vehicle if it is deemed undamaged, clean, all equipment is returned and in the same condition as when rented, and the vehicle is returned with a full tank of gas, as per the terms of this Rental Agreement. A credit card in the driver’s name is required to rent a Lost Campers vehicle.
Once the Rental Agreement is signed, Renter is responsible for the vehicle and any or all damage or loss the Renter or others cause to the vehicle, regardless of fault. Without the CDW, all vehicle excesses are the full value of the vehicle. Vehicles are valued between US$8,000 to US$18,000. California pickups only:
Collision Damage Waiver (CDW) and/or Supplemental Liability Insurance (SLI) can be purchased at $10 per day & $12 per day, respectively or $22 for both options or cheaper for longer rentals over 28 days.
Utah pickups only:
Collision Damage Waiver (CDW) and/or Supplemental Liability Insurance (SLI) can be purchased at $13 per day & $15 per day, respectively or $28 for both options or cheaper for longer rentals over 28 days.
If you are a U.S. resident with a valid driver’s license from either country and you have automobile insurance, your policy may cover Lost Campers’ rental vehicles. Please check with your insurance company. It is the choice of the Renter to accept or decline Lost Campers’ CDW and/or SLI. Renter accepts responsibility for ensuring appropriate coverage from their own automobile insurance policy if they choose to decline our insurance options.
LIABILITY INSURANCEDAMAGES TO VAN Min Liability Insurance included in rates no excess You are responsible for damages to VanORORSupplemental Liability Insurance (SLI) with $1 million third party coverage
no excessCollision Damage Waiver (CDW)
and you don't pay for damages*
no excess (or $1000 excess for Salt Lake City pick up)orSLI and CDW
By taking both you have protection against third party claims and you waive your right to pay for damages to the van * For Salt Lake City, CDW reduces the excess to $1000. Without the CDW, all vehicle excesses are the full value of the vehicle. Vehicles are valued between US$8,000 to US$18,000.
Choose just either CDW or SLI, take both, or stick with the minimum. The choice is yours!
INSURANCE OPTIONS IN DETAIL
LIABILITY ~ COVER TO PROTECT YOU AGAINST CLAIMS FROM OTHER PARTIES
Included in our daily rates is the minimum third party, liability insurance required by the State of California. This offers you minimum protection against third party claims.
SUPPLEMENTAL LIABILITY INSURANCE (SLI)
If you wish to have further protection against third party claims, you can purchase Supplemental Liability Insurance (SLI). This insurance will help protect you, the renter, should you injure another person in an accident, or damage the property of another while operating the rental vehicle. This affords the renter with liability insurance up to One Million Dollars.
COLLISION DAMAGE WAIVER (CDW)
CDW insurance will reduce the excess from full value of the vehicle to Nil /$1000
Without CDW, you are responsible for any or all damage or loss you, the renter, or others cause to the vehicle, regardless of fault. This waiver does not cover windscreen or tire damage. See rental contract for further information. PERSONAL ACCIDENT AND EFFECTS INSURANCE~$4.50/day
We also offer Personal Accident and Effects insurance for $4.50 per day. This policy gives you coverage for accidental death benefits, ($100,000 renter, $10,000 passenger); Accidental medical expense ($1000); Ambulance ($250); Travel assistance; and $525 max per person Personal Effects / belongings coverage. Driver’s License/Proof of Identification:
All drivers must hold a full, valid driver’s license for the entire rental period, plus have a major credit card. Further proof of identification may be required. An international driver’s license is recommend for foreign tourists. Foreign tourists must also present their passport at time of vehicle pick up. Only drivers specified on the contract are allowed to drive Lost Campers vehicles. All specified drivers with their licenses must be present at time of vehicle pick up to sign paperwork. A driver cannot be added to contract if they do not come in person to a Lost Campers depot. An additional driver can be added to the rental agreement at a later time, by coming to a Lost Campers depot in person with their license to sign paperwork.
Minimum Age of Drivers:
All drivers must be 21 years of age or older. Proof of age must be ascertained by a valid driver’s license. There are no youth fees for drivers aged 21-25.
Lost Campers’ vehicles are designed for two or five person travel. The rental cost includes two drivers. Lost Campers does not charge any additional fees for the second driver. Additional driver must meet the same licence requirements as the main driver. Lost Campers allows a maximum of two drivers per contract, the second driver is added for no additional cost. Both drivers must be present at the time of pick up to present their information and sign the contract.
Vehicle Pick Up and Drop Off:
Lost Campers rental rates are based on a 24 hour period. Vehicles are available for pick up at the designated time on the first day of the rental and must be returned by the agreed time on the drop-off date. A one-hour grace period will be given for the late return of a vehicle, after which there will be a prorated charge of the daily rate for the first hour and second hour the vehicle is dropped off late. A full-day rental charge will be applied once the vehicle is more than 3 hours late. No refunds will be granted for shortened rentals. There are no refunds for late pick up or early return of vehicles.
Rental Duration and Extensions:
Extensions may be granted through Lost's sales office, subject to availability. Full payment for the extension period must be paid immediately. The rental period can be longer than 30 days, however, a new rental contract is required for each 30 day period. No refunds will be granted for shortened rentals or for late pickup or early return of vehicles.
Minimum Rental Period:
The minimum rental period is 3 days in LOW season, 4 days in MID seasons and 5-7 days in HIGH season. Exceptions may apply. May also be longer over busy periods (usually last half of July and early August or around festival dates).
Rates include 100 free miles per day. Extra miles will be charged at 25¢ per mile. An extra 100 miles a day can be purchased for $19 a day which gives you 200 miles a day. And an extra 175 miles a day can be purchased for $25 a day which will give 275 miles a day.
Driving on unpaved roads (excluding county and state maintained roads), dirt roads, restricted areas and ‘off road’ areas is not allowed. Renter is liable for all damages to vehicle, tires, towing charges and other expenses as a result of a breakdown, collision, or other, associated with operating Lost Campers vehicles in these areas. Lost Campers’ insurance protection will also be null and void.
The following are restricted areas:
- Anywhere in Mexico and Alaska
- Anywhere in Canada, unless a specific Canadian coverage card is pre-purchased from Lost Campers at time of Van pickup. This card allows the vehicle to be taken into Canada and allows access only to the Canadian States bordering the USA. (i.e., no travel to Yukon, Nth West Territories or further north than Edmonton, Alberta; etc.)
- Death Valley, unless specific approval has been given by Lost Campers’ staff
- Any unimproved road, trail, track (excluding county and state maintained road)
- Any off-road areas (dunes, beaches, riverbeds, logging roads, forest trails, dirt trails etc.)
- Burning Man Festival: The following fees will apply for travel to the Burning Man 2017. For the Wonderer Class: $1,200, Sequoia Class: $1,200, Sierra Class: $1,400. Not disclosing of intention of travel to Burning Man may occur additional charges to what on top of what is listed. One-Way Rentals:
Limited one-way rentals between our 3 locations (San Francisco, Los Angeles, and Salt Lake City), in any direction, are available with prior approval. A minimum rental period may be required and drop fees range from $150 to $350.
- Please do not smoke inside Lost Campers vehicles. Step outside to smoke!
- No pets are allowed (except designated Guide Dogs for the Blind) in the vehicles.
- Cooking is NOT allowed in vehicles. Lost Campers’ insurance will be null & void if this is done. Lost Campers provides a picnic table and portable propane stove so Renter can cook outside.
- Evidence of smoking, cooking or pets in vehicle is subject to a minimum $150 cleaning fee.
- Towing of anything by a Lost Campers vehicle is prohibited at all times.
- Sitting or standing on roof or hood or on the outside of the vehicle is not allowed at any time.
- All passengers must use vehicle restraint systems (seatbelts) while vehicle is in motion. No passenger is to travel in the back of the vehicle, unless factory seats and seatbelts are installed and used. No sitting on bed while vehicle is in motion. Lost Campers does not accept any liability for any injuries or death incurred to passengers travelling in the back of the vehicle and/or while not using seatbelts.
Lost Campers would appreciate if our renters kept its vehicles relatively clean and return them in a satisfactory manner. Clean condition = trash/garbage/junk removed, wiped down, if necessary, and excess dirt removed = everybody happy = no cleaning fees! Minimum cleaning fees begin at $50. Fees WILL be charged if cooking/kitchen equipment requires cleaning after use.
At pick-up time, Renter will receive the vehicle with a full tank of gas. Please ensure that the gas tank is full when returning the vehicle to the Lost Campers depot. A charge of $5 per gallon plus a $25 administration fee will be implemented if Lost Campers has to fill the gas tank of any returned vehicle.
Hotel and Airport Transfers:
This can be arranged for San Francisco rentals, if purchasing Lost Campers' VIP package. (For VIP airport package, please add an additional $40 to the entire rental price for a one-way shuttle. SF city hotel pickup and drop off service is $40 each way. Price is good for transfer of all passengers with same booking - up to 4 people.) A pickup request must be made with us prior to arrival. Lost Campers cannot guarantee that a transfer is possible. The San Francisco depot is located half way between the airport and the city of San Francisco, in a very convenient location. The depot is located directly on a train line (MUNI T-line) less than a few miles from the heart of the city. Taxis cost approx $40 from SFO airport. LAX Airport customer pickup and dropoff - $20 each way - service not always available or guaranteed. Cannot be pre-booked. Please call us upon arrival at airport and if a staff member is available they'll happily come and get you. We currently do not offer a pickup or dropoff service for any other area in Los Angeles. We are also working on a shuttle pickup service for our Salt Lake City depot.
Parking/Traffic Violations/Toll Roads:
Renter is responsible for reporting and paying all parking, traffic and toll road violations at rental termination. Non-reporting of parking/traffic/toll road violations will result in an administrative charge on top of the fine, up to $250. Non-reported charges and administrative fees will be charged to Renter’s credit card, or will be invoiced to Renter’s home address and authorities will be notified. Vehicle Types:
Lost Campers will make every effort to supply Renter with the vehicle model reserved. Lost Campers reserves the right to substitute models with any other model in our fleet, and will make every effort to provide a model upgrade if substitution is required.
Tires and Windshield Damage:
Renter is responsible for and must pay for, any damage to the tires and/or the windshield of the vehicle. Please use care when operating the vehicle, and note any preexisting damage upon taking delivery of the vehicle. Maintenance and Responsibility:
It is Renter’s responsibility to maintain oil and water levels on the vehicles and to report any vehicle issues immediately to Lost Campers’ main office. If traveling in desert areas or in high mountain regions in particular, along with all other areas, it is important to continually check all vitals on the vehicles. Engine damage caused by the negligence of Renter will result in repair fees to Renter.
Lost Campers maintains its vehicles to extremely high standards. However, we cannot guarantee that the vehicle’s mechanical systems will function effectively under extreme weather conditions and in certain circumstances. For any minor repairs, Lost Campers will reimburse Renter (up to $50) at the completion of your rental. Remember to keep any receipts for repairs. In the event that Renter’s vehicle has a breakdown, Lost Campers will endeavor to get vehicle to a reasonable location where you can wait for repairs or a replacement vehicle. At the time of a breakdown, if Lost Campers cannot get you another vehicle or repairs will take an unreasonable amount of time (this length of time is to be decided between Renter and Lost Campers at time of incident), Lost Campers will refund you for the outstanding rental
period and/or offer a credit for the next time you choose to travel with us. Lost Campers’ liability extends to either replacing your vehicle for the rental period or refunding your rental fees for any of the days the total use of the vehicle is lost. Lost Campers is not responsible for any accommodation expenses Renter may incur as a result of an accident or vehicle breakdown. Regardless of circumstance, Lost Campers wants a positive outcome so you will continue to travel with us and will endeavor to give you 100% support whilst on the road.
- In the event a tow is required, Lost Campers will pay for the first 25 miles of towing. Renter is liable for any towing charges thereafter. Please be aware there are many remote areas in the US.
- If a breakdown occurs on a dirt road and/or in the above restricted areas, including state & county maintained dirt roads, Indian reservations, anywhere in the east half of the USA (past Nth Dakota down to the Texas state line) or anywhere in Canada, renters will liable for all towing charges.
Maximum Number of Passengers:
Renter agrees that the vehicle rented may only be used to carry the maximum number of passengers as shown on this Rental Agreement, or as dictated by licensing authorities. Lost Campers will not accept any liability if these terms are breached
If Renter is involved in a collision, the renter is responsible for obtaining driver’s license details and insurance information from all other persons involved in the accident. A police report must be made at ALL times. Renter must notify Lost Campers as soon as possible after the accident. The security deposit covers you for a single accident. You may be liable for a further deposit if after an accident you continue to drive the vehicle. Valuables:
Lost Campers assumes no liability for valuables left in or stolen from a Lost Campers vehicle. Because of possible theft, please do not leave valuables in any unattended vehicle. Personal property is the responsibility of Renter or Renter’s passengers. Renter is responsible for all extra equipment provided by Lost Campers with the rental vehicle. If this equipment is lost, stolen or damaged, Renter is responsible for replacement costs of said equipment.
Renter will be responsible for the cost of replacing vehicle keys that are lost or broken. Renter is also responsible for the retrieval of vehicle keys locked in a vehicle. The cost for a locksmith will be charged at Renter’s expense.
All rentals are subject to the terms and conditions of Lost Campers’ Rental Agreement and this Addendum and any supplemental Rental Agreement. Rates, policies, terms and conditions are subject to change without notice. Lost Campers assumes no responsibility for any detention, delay, loss, damage or injury that Renter might experience, no matter how it is caused or by whom.
The above is a summary of Terms and Conditions that form part of Lost Campers’ full Rental Agreement. For detailed conditions, refer to the Rental Agreement to which this Addendum is attached. The Lost Campers Rental Agreement and this Addendum thereto must be signed on the day you rent your campervan. Renter will receive a copy of the Rental Agreement, along with a copy of this Addendum thereto, upon delivery of the vehicle to Renter. Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.