Travellers Autobarn USA informationTravellers Autobarn opened in Sydney in late 1993, at a time when there were already a number of dealers selling cars to backpackers. However, these businesses were car dealerships first and foremost, and did not really understand the needs of travellers. From the outset, Travellers Autobarn focused entirely on these special needs. As ex-backpackers, all of us decided to provide the kind of service we would expect ourselves. What you see today is the result. None of the car dealers that were selling to backpackers in 1993 still exist today! All our branches are in the heart of backpacker areas and since 1993 we have opened in locations around Australia, New Zealand, and USA.
Travellers Autobarn USA Rental TermsRental Terms and Conditions Valid from the 30th September 2018 and supersedes all other provisions, warranties, terms and conditions This Agreement is made on the date specified on the Rental Agreement between Travellers Autobarn LLC and the Hirer to rent the Vehicle whose name and address appears on the Rental Agreement. Travellers Autobarn LLC and the Hirer agree as follows: You are obliged to read this document thoroughly and ask for clarification of any points you do not understand. 1 Definitions “Agreement” means the Rental Agreement, these Terms and Conditions and all Addenda. “Hirer” means the person or persons nominated as the hirer, all authorised drivers and any person whose credit card is presented for payment or who is otherwise responsible for any payment associated with the rental and/or the security bond. “Travellers Autobarn” means Travellers Autobarn LLC. “Vehicle” means the vehicle identified in the Rental Agreement as well as any replacement vehicle and includes all equipment, accessories, tires, tools or any additional hire items. “We” means Travellers Autobarn and “our” has a corresponding meaning. “You” means the Hirer under this Agreement and “your” has a corresponding meaning. 2 Vehicle Condition, Pick-up and Drop-off 2.1 The Vehicle is delivered to you in good operating condition. Subject to your rights under this Agreement, you agree to return the Vehicle in the same condition (except for ordinary wear and tear, not including windscreen or tyre damage) together with all tools, tires, accessories and equipment to the location specified on the Rental Agreement and on the date there specified (or sooner, if demanded by Travellers Autobarn). 2.2 Any existing Vehicle damage will be marked on the Condition Report completed at the time you hire the Vehicle 2.3 Vehicle pick-ups are available anytime between 9:00 am and 4:00 pm Monday to Saturday. Drop offs must be before 3:00 pm Monday to Saturday. No pick-ups or drop offs are provided on Sundays and public holidays. 2.4 There is no monetary refund for late pick up or early return of a Vehicle. Hirers are charged for the length of time booked, not the actual time used. We strongly recommend that all Hirers take out their own premium travel insurance in respect of the risk that a Hirer, for reasons of their own, may need to return a Vehicle earlier than expected. A credit voucher for the unused days in excess of 14 days may be issued if a request for an early return credit voucher has been approved by Travellers Autobarn in writing prior to returning the vehicle. The value is calculated using the daily rate, (and any other applicable fees) which will be adjusted based on the new drop-off date, the adjusted daily rate may be higher than the originally booked daily rate. The credit voucher can be applied to any new reservations made directly with Travellers Autobarn by the original Hirer, and subject to normal Terms and Conditions. 2.5 A 59-minute grace period after the return time stated on the Rental Agreement applies to all rentals, should the Vehicle not be returned within the grace period a $250 fee applies. Vehicles overdue may also incur an additional $250 fee per day and be reported to the police as stolen. 2.6 To the extent permitted by law, Travellers Autobarn may take possession of the Vehicle without prior demand and at your expense if it is illegally parked, used in violation of any applicable law, any term of this Agreement is breached or if the Vehicle is apparently abandoned. 3 Change of Drop off Location 3.1 Any change of return location can only be authorised by Travellers Autobarn Central Reservations and depends solely on future bookings and availability. The change of drop off location is not confirmed as approved until after the change of location fee has been accepted, paid, and you have received written confirmation. Please note; a casual conversation with a Travellers Autobarn staff member does not constitute authorisation. An approved change of location may attract a fee to a maximum of $500. Please communicate all change of Drop off location requests by calling Central Reservations on the 1800 469 4790 Customer Assistance Line at the earliest possible opportunity as all requests are subject to availability. 3.2 Any unauthorised change/s of location drop off will see the Hirer responsible for the entire cost of relocating the Vehicle to its intended location plus any hire fees that are foregone by Travellers Autobarn by reason of the Vehicle being unavailable for subsequent hire at the agreed drop off location. 4 Rental Duration, Miles and One-Way Fees 4.1 For all Vehicles, day one of the rental period is the day of pick up, regardless of the time, and the day the Vehicle is returned is counted as the final day also regardless of the time. 4.2 The minimum rental period is between 3 to 10 days for all Vehicles (same city return and one-way rentals) depending on travel period. These may change at any time. 4.3 A one-way fee may apply; this fee may vary according to location, seasonality and length of booking. 4.4 All Vehicles have unlimited miles included in the base rental rate. 4.5 Rates are in United State Dollars. 5 Multiple Rentals Consecutive rentals can be combined to qualify for a long term discount rate provided travel is within a three month period. If drop off of a Vehicle and pick up of a new Vehicle occurs on the same day then each will be charged separately per respective rental. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.
6 Rental Extensions and Amendments 6.1 If you, the Hirer, wish to extend the rental whilst the Vehicle is on hire, you must first obtain written authorisation from Travellers Autobarn’s Central Reservations. A casual conversation on the topic with a Travellers Autobarn staff branch member does not constitute authorisation. Your requested extension is not authorised until it is expressly approved and confirmed in writing, and you have nominated a specific date and the extension has been paid in full. Calling a day or two before you are due to drop off and requesting an extension may result in your request being rejected owing to future bookings of your Vehicle. Please communicate all extension requests by calling Central Reservations on the 1800 469 4790 Customer Assistance Line at the earliest possible opportunity as all requests are subject to availability. 6.2 No refunds will be given for any booking amendments to the rental dates within 28 days of collection (if the length of hire is shortened) and the rental will be charged at the number of days originally booked. A relocation fee may apply if the collection or return location is amended within 28 days of Vehicle pick up. 6.3 A $25 change of booking fee applies for any changes to your booking within 28 days of the date of pick-up. No fees apply for any changes to your bookings outside of 28 days of the date of pick-up. 7 Change of Vehicle 7.1 We reserve the right to substitute a comparable or superior Vehicle at no extra cost where unforeseen circumstances dictate. This shall not constitute a breach of contract and does not entitle the Hirer to any refund. 7.2 Should the Hirer decide to downgrade their Vehicle from that originally booked they will not be entitled to any refund. 8 Rental Refusal 8.1 Travellers Autobarn reserves the right to refuse any rental at our sole discretion. 9 Driver’s Licence 9.1 A valid full driver’s licence (state, national or international) is required for each nominated Hirer which must be presented at the time of Hire. 9.2 If the driver’s licence is not written in English then an international driver’s licence will also be required. An accredited English translation will be accepted in lieu of an international driving licence. 9.3 A fee of $3 per day per extra driver is applicable and payable on pick up. Fees are payable up to a maximum of $75 (25 days), thereafter no fees apply. Up to 4 additional drivers are allowed. 9.4 All additional drivers must be noted and must sign the Rental Agreement in person at a Travellers Autobarn branch. Any drivers, that join mid-rental, are required to pay the appropriate Extra Driver fee for the full amount of all rental days of the booking. 9.5 Only those individuals who are named and are signatories to the Rental Agreement are authorised to drive the Vehicle. 10 Minimum Age 10.1 The minimum age for all drivers is 21 years old. 11 Use of the Vehicle 11.1 Persons who must not drive the Vehicle 11.1.1 A person who is not identified on the Rental Agreement 11.1.2 A person who is not licensed for that class of Vehicle 11.1.3 A person whose blood alcohol concentration exceeds the lawful percentage or is under the influence of drugs/narcotics 11.1.4 A person who has given or for whom you have given a false name, age, address or driver’s licence details 11.1.5 A person whose driver’s licence has been cancelled or suspended within the last three years 11.2 Circumstance in which and/or for which the Vehicle must not be used 11.2.1 To carry persons for hire or reward 11.2.2 To carry inflammable, explosive or corrosive materials 11.2.3 To drive through any tunnel or area restricting propane tanks 11.2.4 To propel or tow any vehicle, trailer, boat or other object unless Travellers Autobarn has authorised such use in writing 11.2.5 To carry any greater load and/or more persons than is lawful or use in a manner or for a purpose other than for which it was designed and constructed 11.2.6 For racing, pacemaking, reliability trials, speed trials, hill climbing or being tested in preparation for those purposes 11.2.7 In a dangerous or careless manner 11.2.8 For any illegal purpose 11.2.9 In contravention of any federal, state, provincial, or local law, rules or regulations 11.3 The Hirer acknowledges that Travellers Autobarn retains title to the Vehicle at all times. The Hirer shall not agree, attempt, offer or purport to sell, assign, sub-let, lend, pledge, mortgage, let on hire or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle. 11.4 Smoking, the carriage of pets or other animals, and/or use of candles or mosquito coils are expressly prohibited. Registered Guide dogs excepted. 12 GPS Units & Tablets
12.1 A fee of $7 per day applies for the hire of a GPS unit. Fees are payable up to a maximum of 20 days, thereafter no fees apply (maximum $140). 12.2 A fee of $10 per day applies for the hire of a Tablet. Fees are payable up to a maximum of 20 days, thereafter no fees apply (maximum $200). 12.3 The Hirer will be liable up to a maximum charge of $250 should the GPS unit or tablet, mount, charger or carry case be lost, missing or damaged during the rental. The Hirer must also ensure due care is taken with the GPS unit or tablet ensuring that it is kept protected and out of sight while the Vehicle is unattended. The Hirer must also follow all usage and safety guidelines provided by the manufacturer of the GPS unit or tablet and Travellers Autobarn. 12.4 Travellers Autobarn is not responsible for any harm, damage, loss (including consequential loss) or misadventure that occurs as a result of use of the GPS unit or tablet. 13 Living & Camping Kits All Vehicles will be supplied with living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels). 13.1 2 & 3 berth campervans for a compulsory fee of $45 th 13.2 4 berth campervans for a compulsory fee of $75. 4 berth campervans can have equipment for a 5 person added for an additional cost of $25. 13.3 Stationwagons will be supplied with camping equipment (including tent, cooker, esky, and table and chairs), suitable for 2 persons for a compulsory fee of $45. Extra kits for Stationwagons are available on request for a further fee of $45. Camping equipment can only be removed from Stationwagons on request. 14 Travellers Autobarn Road Trip App, Maps and Campground Guides For the ultimate Road Trip guide, a Travellers Autobarn booklet will be provided with each vehicle. A comprehensive free United States wide camping guide, which also includes an atlas, can also be found in every Vehicle. 15 Baby / Booster Seats Baby seats can be supplied for a fee of $45 for use in Stationwagons and Hi5 Campervans ONLY (babies must be six months or older for Hi5 Campervans). Baby seats cannot be fitted into ANY other campervan class. For children aged 4-7 years inclusive, a booster seat can be supplied for a one-time fee of $45 which is suitable for use in all Vehicles. The fitting of all child restraints remains the responsibility of the Hirer and you acknowledge that Travellers Autobarn gives no warranty as to the appropriateness, correctness or adequacy of any child restraints fitted in the Vehicle. You agree to comply with each State’s applicable child restraint law. 16 Propane Bottle The Hirer acknowledges having received the Vehicle Propane Bottle full of propane (if applicable) and will return the Vehicle with a full Propane Bottle unless having purchased the Prepaid Propane option for $35. If the Propane Bottle is not full on return a $50 refill fee will be charged. 17 Cleaning Fee All Vehicles must be returned washed, vacuumed and tidy. Alternatively, you can elect to waive the requirement to return the vehicle washed, vacuumed and tidy for a $100 fee, payable anytime. This does not allow hirers to return the vehicle in a complete mess and a minimum fee of $200 will apply if the Vehicle is returned in an unsatisfactory condition as determined by Travellers Autobarn in its sole discretion. 18 Cancellation Fees If cancelled within 28 days of pick-up: $200 If cancelled within 7 days of pick-up: 50% of the total cost of rental If cancelled on the day of pick-up or non-appearance: No refund on total cost of rental NOTE: There is no refund for late pick up or early return of Vehicle. Refer to clause 2.4 for details of a credit voucher. 19 Deposits and Payment 19.1 For direct bookings, a minimum deposit of $200 of the total rental charge is required when making a reservation to secure your booking. Bookings are not confirmed until the deposit is received. 19.2 The full balance due for the rental period is payable upon pick up of the Vehicle. Payment can be made by cash, debit or credit card. 19.3 We accept Visa, MasterCard and American Express, which will incur an additional non-refundable 2.2% payment administration fee on any transaction. 19.4 If your overseas debit or credit card has been charged in your home currency, the foreign exchange conversion rate applied is the exchange rate applied by our merchant supplier at the time the transaction is processed. Due to exchange rate fluctuations there could be some variance in the amounts charged or refunded compared to the amount initially charged. You irrevocably agree to release Travellers Autobarn from any liability for such variation. 19.5 Travellers Autobarn is entitled to retain the Hirer’s credit card details in accordance with the Payment Card Industry – Data Security Standard and take any action necessary to recover from the Hirer’s credit card all amounts due by the Hirer pursuant to this Agreement, including any amounts due in respect of damage to the Vehicle or property of a third party, tolls, violations and all additional charges as set out in this Agreement. 20 Traffic Violations and Tolls 20.1 The Hirer is responsible for paying the relevant authority all tolls, fines for toll evasion, parking citations, photo enforcement fees and other fines, fees and penalties assessed against Travellers Autobarn, the Vehicle or the Hirer during your rental period. 20.2 A non-refundable $50 processing fee will be charged per violation or toll to cover processing costs. 20.3 The Hirer authorizes Travellers Autobarn to charge the processing fee to the Credit Card you supplied at the time of Hire. 20.4 The Hirer authorizes Travellers Autobarn to charge the Credit Card supplied at the time of hire for any speeding, toll way or parking fines if we are unable to transfer liability to you. 20.5 You agree that we may pass your credit card and any other relevant personal details in relation to the rental of the Vehicle to a third party and/or relevant authority for the purposes of contacting you directly regarding processing, payment and administration for all tolls and violations received by Travellers Autobarn in connection with your use of the Vehicle. 21 Travel Restrictions 21.1 Vehicles may only be driven on paved roads or well-maintained access roads less than 500 yards long to recognised campgrounds and parking areas. Travel on unpaved roads voids any liability reduction options and insurance coverage under clause 25 of this Agreement and renders the Hirer liable in accordance with clause 27 of the Agreement for the total cost of Damage that is caused or contributed to by reason of travelling, or having travelled, on unpaved roads. 21.2 Travellers Autobarn reserves the right at its sole discretion to restrict Vehicle movements in certain areas due to adverse road or weather conditions. 21.3 All Travellers Autobarn vehicles are strictly prohibited from travelling to Mexico, there is no insurance coverage in Mexico. 21.4 Vehicles are not permitted in Death Valley between May 1st and September 30th . 21.5 Vehicles are not permitted at Burning Man. 21.6 (Unauthorized travel voids any liability reduction options and insurance coverage provided under clause 25 of this Agreement and renders the Hirer liable in accordance with clause 27 of the Agreement. The Hirer will also be responsible for all costs associated with the rental, including servicing, breakdown and recovery as well as loss of security bond). 22 Customer Care and On-Road Assistance 22.1 24 Hour Roadside Assistance service is provided, if the Vehicle requires Roadside Assistance please call us on 1800 469 4790 Customer Assistance Line. 22.2 Roadside Assistance Call-Outs due to the Hirer’s error or non-mechanical issues such as running out of petrol, flat battery resulting from leaving lights/engine on, keys locked in Vehicle, or becoming bogged, etc, will result in a charge to the Hirer payable directly to the Roadside Assistance, note this fee is not refundable to the Hirer by Travellers Autobarn. 22.3 TRAVELLERS AUTOBARN ON-ROAD ASSISTANCE. Travellers Autobarn provides a 1800 469 4790 Customer Assistance Line, if you have any questions during your rental. 22.4 TRAVELLERS AUTOBARN CUSTOMER ASSISTANCE service operates 09:00 to 20:00 Monday to Saturday and 10:30 to 15:00 on Sundays and Public Holidays (Pacific Standard Time and Pacific Daylight Time). 22.5 WEEKEND & PUBLIC HOLIDAY LIMITED SERVICE - The Travellers Autobarn CUSTOMER ASSISTANCE TELEPHONE LINE is offered as a courtesy to Hirers who may find themselves in desperate need of our support. On weekends, most support services such as mechanical garages, etc are closed and therefore limited help is available, in any case. 22.6 Please restrict weekend calls to the CUSTOMER ASSISTANCE LINE to EMERGENCY CALLS ONLY. 22.7 If your call relates to servicing, administration, extensions, accounts enquiries or minor mechanical issues please call Monday to Friday 09:00 to 17:00. 22.8 Travellers Autobarn does not offer a 24/7 customer assistance line. 23 Repairs and Mechanical Breakdowns 23.1 Travellers Autobarn Vehicles are maintained and serviced to a high standard, however this does not prevent the occasional mechanical malfunction. Minor repairs of a mechanical nature costing less than $100 may be affected without our authorisation and will be reimbursed upon completion of the rental if tax invoices are produced. 23.2 If you experience any problems, even minor, you must ring 1800 469 4790 Customer Assistance Line for further assistance and advice. For amounts over $100, Travellers Autobarn must be informed and our approval must be sought and obtained before undertaking repairs. We will usually approve repairs provided the Hirer was not directly responsible for the damage but reserve the right to approve or decline repairs on a case by case basis. Tax invoices must be submitted, or the claim will not be paid. 23.3 If the Vehicle is not able to be driven as a result of the defect or breakdown, Travellers Autobarn’s liability is limited to refunding You the hire fees (excluding any liability option reduction amount) for the time that the Vehicle was actually in repair or providing a replacement vehicle subject to availability. Travellers Autobarn may grant an extension to the rental period in lieu of providing a refund. Travellers Autobarn will not be responsible for the costs of alternative accommodation, travel costs (including travelling to the location named
by Travellers Autobarn to collect any replacement vehicle), or food or any other cost or expense resulting from the breakdown, accident or repair of the Vehicle. 23.4 You acknowledge that if you do have an issue with your Vehicle, that when (Friday afternoons to Monday mornings & Public Holidays) and where (middle of nowhere?) you might have an issue are complicating factors that you have considered prior to choosing to rent a motor vehicle and you accept any delays caused that may arise from the lack of available parts or services and release Travellers Autobarn from any claims that may arise due to the timing or location of the issue. It is for this reason we urge all Hirers to be aware of what day of the week it is and be alert to any issues that may arise and have any issues looked at before the issue of timing and location becoming complicating factors. 23.5 Our responsibility to provide a rental extension or refund of hire fees is conditional on any problems associated with the Vehicle, including equipment failure, being reported to Travellers Autobarn as soon as possible and within 24hrs in order to give Travellers Autobarn the opportunity to rectify the problem. 23.6 Malfunctions of stereo systems, cabin lights, air-conditioning, fridges, microwaves, sink water pumps etc., are not considered mechanical breakdowns and downtime will not be paid. 24 Gasoline, Fluids and Tires 24.1 For your convenience the fuel tank is full on pick up and should be returned full by the Hirer. The charge for re- filling is the current cost per gallon at the time of refilling plus $50. This covers the additional labour time taken to refill the Vehicle. Fuel receipts must be produced on return of the Vehicle to show that you have refilled the Vehicle within 10 miles of return location. 24.2 IMPORTANT – OIL & WATER LEVELS The Hirer is responsible to check, at least daily, and to maintain all fluid levels and immediately to rectify and report to Travellers Autobarn by calling the 1800 469 4790 Customer Assistance Line any defect of which you become aware, however slight. Topping up a Vehicle that is losing cooling liquid somehow is not rectifying the problem. Rectification means a fit and proper diagnosis and repair. Travellers Autobarn cannot stress enough your responsibility in this regard. Continued operation of the Vehicle after a defect has occurred may lead to serious consequential damage to the engine voids any liability reduction options and insurance coverage provided under clause 25 of this Agreement and renders the Hirer liable in accordance with clause 27 of the Agreement. 24.3 IMPORTANT – Tires The Hirer is responsible to check, at least daily the condition of the Vehicles tires including but not limited to tread depth, uneven wear and any visible damage, and must immediately report to Travellers Autobarn by calling the 1800 469 4790 Customer Assistance Line any defect of which you become aware of. Travellers Autobarn cannot stress enough your responsibility in this regard. Continued operation of the Vehicle after a defect has occurred may lead to serious injury or consequential damage to the Vehicle voids any liability reduction options and insurance coverage provided under clause 25 of this Agreement and renders the Hirer liable in accordance with clause 27 of the Agreement. 24.4 IMPORTANT – AVOIDANCE of OVERHEATING We cannot stress enough the risks of continued driving if your car begins to overheat, or if it has a known cooling system problem of any kind. If your temperature gauge moves in a direction that is a departure from normal, stop immediately, investigate and call Travellers Autobarn on 1800 469 4790 Customer Assistance Line. Do NOT wait for it to cool and drive again as you may cause further catastrophic damage to your engine, for which you WILL be liable. Driving with an inoperative or malfunctioning temperature gauge may lead to consequential damage to the Vehicle voids any liability reduction options and insurance coverage provided under clause 25 of this Agreement and renders the Hirer liable in accordance with clause 27 of the Agreement. 24.5 IMPORTANT – WATER CROSSING & CHARGES Do not drive across flooded roadways. Any damage caused as a result of driving or immersing the Vehicle in water voids any liability reduction options and insurance coverage provided under clause 25 of this Agreement and renders the Hirer liable in accordance with clause 27 of the Agreement. 25 Accidents, Liability Waivers, Insurance, Personal Injury, Property Damage 25.1 In the event of an accident You must: 25.1.1 Record the location, date and time of the accident; 25.1.2 Record the names, addresses and vehicle registrations of third parties and any witnesses; 25.1.3 Record the name of the other party’s insurance company; 25.1.4 Not accept blame or liability or insist the other party is at fault;
25.1.5 Report the accident to the police within 24 hours of the accident; 25.1.6 Notify Travellers Autobarn within 24 hours of the accident; and 25.1.7 Complete the Travellers Autobarn Accident Form 25.2 In the event of an accident where the Vehicle is no longer operational, it will be at the discretion of Travellers Autobarn whether any alternative Vehicle will be supplied. 25.3 In the event of an accident, where the Vehicle is no longer operational and no alternative Vehicle is available to the Hirer, our liability is limited to a refund of the remaining unused hire charges. 25.4 The Hirer is fully responsible for all damage to or loss of the Vehicle during the Hire period regardless of cause or fault, including, but not limited to, accidents, vandalism, theft, road conditions and acts of nature. The Hirer’s responsibility will be limited to the fair market value of the Rental Vehicle at the time of the loss less any salvage value, plus towing, storage and impound fees, any administration fees, other reasonable and consequential damages, charges for loss of use calculated at your daily rental rate multiplied by the days the vehicle is unavailable for while being repaired or until such time as it is replaced if the vehicle is lost and all costs to enforce this agreement. 25.5 Automobile Insurance The Hirer is responsible for all damage or loss you cause to others. You agree to provide auto liability, collision and comprehensive insurance covering us, you and any other authorized driver operating the vehicle primary coverage for: bodily injury, property damage liability coverage, person injury protection, no fault or similar coverage where required, uninsured/underinsured coverage where required and comprehensive and collision damage coverage extending to our Vehicle. The Hirer’s insurance will provide at least the minimum limits of coverage required by the financial responsibilities laws of the state where the loss occurs. Where state law requires us to provide auto liability insurance or if you have no liability insurance, we provide auto liability insurance (the” Policy”) that is secondary to any other valid and collectible insurance whether primary, secondary, excess or contingent. The Policy provides bodily injury and property damage liability coverage with limits no higher than the minimum levels prescribed by the vehicular financial coverage, where permitted by law. The Policy is void if you violate the terms of this Agreement, or if you fail to cooperate in any loss investigation conducted by us or our insurer. 25.6 Collision Damage Waiver (CDW) CDW is optional protection that reduces the Hirer and any authorized driver’s financial responsibility for physical damage to the Vehicle to zero except for the exclusions which are outlined in this Agreement in clause 27. CDW also includes cover for one windscreen and two tires. If you choose to accept CDW, you do so in accordance with this Agreement. The cost of CDW is outlined on the Rental Agreement. 25.7 Renters Liability Protection (RLP) RLP is optional protection that provides the Hirer and any authorized drivers primary third-party automobile liability insurance up to the state-required minimum financial responsibility limits. If you choose to accept RLP, you do so in accordance with the brochure, a copy of which you acknowledged has been received by you, and the master policy, a copy of which is available for review from the rental counter. The cost of RLP is outlined on the Rental Agreement. There are exclusions which are outlined in this Agreement. 25.8 Supplemental Liability Insurance (SLI) SLI is optional protection that provides supplemental third-party liability insurance in an amount between state- required minimum financial responsibility limits and $1 Million for the Hirer and any authorized driver. If you choose to accept SLI, you do so in accordance with the brochure, a copy of which you acknowledged has been received by you, and the master policy is available for review from the rental counter. The cost of SLI is outlined on the Rental Agreement. There are exclusions which are outlined in this Agreement. Personal Accident Insurance/Personal Effects Coverage (PAI/PEC) PAI/PEC is optional protection that provides coverage for accidental injury expenses and loss or damage to personal belongings for the Hirer and authorized driver. If you choose to accept PAI/PEC, you do so in accordance with the terms and conditions of the summary of coverages in the PAI/PEC brochure, a copy of which you acknowledge has been received by you. The cost of PAI/PEC is outlined on the Rental Agreement. 25.9 Windscreen Waiver With the purchase of the windscreen waiver, the Hirer is not responsible to pay in the event that the windscreen needs to be replaced (first windscreen only and side & rear windows are excluded). All Vehicles = $4.50/day up to maximum $112.50 If this additional waiver is not purchased, windscreen chips are charged at $90 each, any more than 3 chips will result in a windscreen replacement charge of $450.
25.10 Tire Waiver With purchase of the tyre waiver, the Hirer is not responsible to pay in the event that tires need to be replaced due to damage (up to max of two tires per rental). All Vehicles = $4.50/day up to maximum of $112.50 payable. 26 Security Bond 26.1 A security bond of $ 1,500 will be preauthorised to Your Credit Card or Debit Card by Travellers Autobarn at the time you sign this Agreement. 26.2 The amount of the security bond is determined by the applicable CDW or insurance options you have chosen. Payment of the security bond is only accepted by a signed credit card preauthorisation (sufficient funds must be available). The amount of the security bond will not be debited from your account at this time. 26.3 It is one security bond per accident/damage and not per rental, therefore once you report the accident to Travellers Autobarn, another security bond will need to be preauthorised, otherwise you cannot continue with the rental. 27 Full Responsibility 27.1 At all times the Hirer is fully responsible for all fees, damages, expenses and/or costs for 27.1.1 Damage caused where the terms of this Agreement have been breached. 27.1.2 Damage caused due to Vehicle use in contravention to clause 11, 21 or 24 of this Agreement. 27.1.3 Damage caused to the Vehicle by not driving in a prudent and cautious manner. 27.1.4 Damage caused to the Vehicle by driving on unpaved roads or beach driving. 27.1.5 Damage caused to the Vehicle in any way by part or total water submersion including in flood water, river water, salt water, or any other source of water. 27.1.6 Damage caused to the Vehicle by the Hirer’s wilful conduct or reckless e.g. sitting or standing on the bonnet or roof of the Vehicle. 27.1.7 Damage caused to the Vehicle due to use of incorrect or contaminated fuel. 27.1.8 Damage to the awning, overhead (roof) or under-body of the Vehicle. 27.1.9 Damage caused to the Vehicle because the Hirer has failed to perform tires checks and maintain all fluid and fuel levels or failed to immediately rectify or report to us any defect of which you become aware. 27.1.10 All costs to replace keys which have become lost, broken, damaged, stolen or of retrieval of keys which been locked in the Vehicle, or where the Vehicle has been stolen due to it being unlocked. 27.1.11 Loss or damage caused where it is deemed by local authorities to have been careless or willful in failing to comply with any legislation or regulation controlling vehicular traffic, resulting in damage to the hired Vehicle and/or Third-Party Vehicle or any other property. 27.1.12 Damage caused by the Hirer’s failure to take reasonable measures for the safety of the Vehicle, its parts or accessories, or failure to comply with all restrictions on the use of the Vehicle or otherwise abuse or misuse of it. 27.1.13 The cost of recovering the Vehicle in the even it becomes stuck or bogged in wet ground, sand or mud. 27.1.14 Damage to or loss of personal belongings of the Hirer or any other person within the Vehicle. 27.2 This clause 27 and 25 of this Agreement shall survive the termination of this Agreement. 28 Financial Obligations and Payment of Charges 28.1 You are responsible for, and by entering into this Agreement you authorise, Travellers Autobarn to debit the credit card or any other card provided for (and you will pay on demand any balance), the following charges: 28.1.1 All rental charges specified on the Rental Agreement. 28.1.2 All applicable sales, licence, goods and services, use and other taxes and fees 28.1.3 All charges claimed from Travellers Autobarn in respect of parking or any other traffic violations incurred during the period of hire or until such later time as the Vehicle is returned to Travellers Autobarn. 28.1.4 The applicable security bond in the event of an accident 28.1.5 All loss or damage referred to in clause 27. 28.2 Where the Rental Agreement is comprised of more than one Hirer all Hirers are jointly and severally responsible under this Agreement. 29 General Provisions 29.1 Except as provided by law no driver or passenger in the Vehicle shall be or deemed to be the agent, servant or employee of Travellers Autobarn in any manner for any purpose whatsoever. 29.2 To the extent permitted by law, Travellers Autobarn gives no express or implied warranty as to any matter whatsoever including without limitation the condition of the vehicle and equipment, its merchantability or fitness for any particular purpose. 29.3 No right of Travellers Autobarn under this Agreement may be waived except in writing by an officer of Travellers Autobarn. No waiver of a party’s rights is effective unless given by that party in writing, and any wavier is only effective in the specific instance and for the purpose of the waiver and no failure on the part of a party to exercise any right under this Agreement will operate as a waiver. No single or partial exercise of any right under this Agreement will preclude any other or further exercise of that right or the exercise of any other right.
If you are dissatisfied with your Travellers Autobarn experience, you may raise a complaint with us. All complaints will be handled in accordance with our Dispute Resolution Process which you can view at www.travellers- autobarnrv.com/disputeresolution. 35 Hirer Warranties The Hirer warrants that all information supplied by Hirer to Travellers Autobarn in connection with this Agreement is true. 36 Rates, Terms and Conditions The rates, policies and terms and conditions are subject to change without notice.